I have a MacBook Air and Samsung phones have given me issues with connecting the phone to the Air. If you have a Windows PC then just plug it up and the internal and external storage will show up as removable drives. If you have a Mac like I do you can use Airdroid or put the micro sd in a sd adapter and transfer media that way. Also you can use double twist for movies and music. It works just like iTunes does and it'll find your iTunes library automatically.