How do you stop emails from going to junk?

[Rogifan]

The Mail app keeps putting non-junk emails in the junk folder. For example any email I get from Target or Walmart is in the junk folder. I move them to inbox but they keep coming back to junk. How do I get the mail app to stop doing this? What exactly is making it think these emails are junk?

 

[gwang73]

The Mail app keeps putting non-junk emails in the junk folder. For example any email I get from Target or Walmart is in the junk folder. I move them to inbox but they keep coming back to junk. How do I get the mail app to stop doing this? What exactly is making it think these emails are junk?

The iOS Mail app isn't doing this, it's the email service that moves it or the Mail client on your computer.

My outlook.com email is aggressive with moving emails to Junk. Mail on my Mac will also move emails to Junk but not as aggressive. When this happens and you open the iOS Mail app before everything syncs, you'll see these emails disappear from your inbox and find them in the Junk filter.

One way to get it to stop is to adjust the junk Mail settings or add these domains to a white list.

 

[0128672]

Or add the address to your Contacts.

 

[papbot]

The Mail app keeps putting non-junk emails in the junk folder. For example any email I get from Target or Walmart is in the junk folder. I move them to inbox but they keep coming back to junk. How do I get the mail app to stop doing this? What exactly is making it think these emails are junk?

That’s been a problem for a long time. Even adding them to your contacts only works for a short time. At some point they’ll wind up in junk again. There’s no mark as “not junk” option only moving it back to the inbox which is only a temporary method. I’ve never found emails from people in junk, normally only some type of commercial company message.

 

[w5jck]

I’m even having VIP flagged email addresses sent to junk. Clearly something has recently changed in the Mail app, perhaps one of the security updates effed up something because I never had this issue in the past. I don't buy into the hogwash that it is the mail provider, I think Apple screwed the pooch again, as usual...

 

[Böhme417]

This isn’t just iOS Mail. It’s also Mac Mail, so I assume it’s to do with the email provider. No matter what I seem to do, I always have emails from one particular sender sent to junk, and I have found no way to fix it. Adding the sender to contacts does nothing. Adding it to “safe senders” does nothing.

 

[Ryder Cragie]

I'd also like to know how to completely disable Junk. I want all incoming emails to go into my Inbox. I get no spam emails, but iCloud seems to think that a lot of my emails are spam. Whatever algorithm or AI they're using for it isn't trained properly.

 

[BrianBaughn]

iCloud email barely meets a low standard in regards to configuration. The rules are extremely limited in what they allow a user to do.