All iPads How Lenient is Apple Trade-in with Hairline Cracks?

[rhyzome]

I want to trade in my iPad Pro but the screen has a hairline crack. It isn't even visible from all angles, but it is...there. The iPad is perfectly functional in every other respect.

The trade-in questionnaire asks kind of vaguely if the "screen is in good condition"...to me, the answer to that question is "yes" since input works on all parts, including with the Apple Pencil. It is perfectly functional and just not "great" or flawless. The crack is cosmetic and doesn't interfere with function.

However, if you click on the (VERY easy to overlook) question mark on the questionnaire that elaborates on what "good condition" means, it does mention free of cracks/chips.

Is Apple lenient with Trade-in value if a screen has a hairline crack?

 

[sparksd]

I want to trade in my iPad Pro but the screen has a hairline crack. It isn't even visible from all angles, but it is...there. The iPad is perfectly functional in every other respect.

The trade-in questionnaire asks kind of vaguely if the "screen is in good condition"...to me, the answer to that question is "yes" since input works on all parts, including with the Apple Pencil. However, if you click on the (VERY easy to overlook) question mark on the questionnaire that elaborates on what "good condition" means, it does mention free of cracks/chips.

Is Apple lenient with Trade-in value if a screen has a hairline crack?

I really doubt that a hairline crack would qualify the screen as being in Good Condition. If I were buying a used device, I wouldn't consider it so.

 

[robbieduncan]

Have you ever handed back a phone on the upgrade program? I'd expect this to be very similar. They check the screen very carefully for any cracks, chips or damage of any sort.

 

[barkomatic]

A hairline crack unfortunately doesn't qualify as the screen being in good condition.

 

[Madmic23]

You'd probably be better off selling it privately, being honest about the fact that it has a crack but also selling for a cheaper price than what someone could buy a refurb of the same model for. Some people would go for that if they could get it for cheap enough.

It's either that or pay to have the screen replaced, but that would most likely eliminate any profit you'd make from the sale.

 

[AutomaticApple]

I want to trade in my iPad Pro but the screen has a hairline crack. It isn't even visible from all angles, but it is...there. The iPad is perfectly functional in every other respect.

The trade-in questionnaire asks kind of vaguely if the "screen is in good condition"...to me, the answer to that question is "yes" since input works on all parts, including with the Apple Pencil. It is perfectly functional and just not "great" or flawless. The crack is cosmetic and doesn't interfere with function.

However, if you click on the (VERY easy to overlook) question mark on the questionnaire that elaborates on what "good condition" means, it does mention free of cracks/chips.

Is Apple lenient with Trade-in value if a screen has a hairline crack?

That definitely doesn't qualify.

 

[ericwn]

If I were a buyer of a used device I’d consider good screen condition and a hairline crack as opposites.

 

[rhyzome]

true, but i assume apple as a ”buyer” is different than your average joe buyer. Apple probably wants to use some units for parts, whereas average joe buyer is interested in using the device.

 

[akash.nu]

true, but i assume apple as a ”buyer” is different than your average joe buyer. Apple probably wants to use some units for parts, whereas average joe buyer is interested in using the device.

That’s not how it works. They don’t worry much about some small scratches and scuffs on the casing which a joe buyer would.

 

[konqerror]

They accepted my iPad with a pretty good 1/2 inch crack in the corner and scuffing of the metal there at full price. (It was dropped on concrete and landed on the corner) YMMV of course.

They toss the screen, battery, and casing when refurbishing anyway. However, I believe they sell some as "scratch and dent" through intermediaries on sites like eBay and Woot.

Found a pic:

 

[bish123]

I want to trade in my iPad Pro but the screen has a hairline crack. It isn't even visible from all angles, but it is...there. The iPad is perfectly functional in every other respect.

The trade-in questionnaire asks kind of vaguely if the "screen is in good condition"...to me, the answer to that question is "yes" since input works on all parts, including with the Apple Pencil. It is perfectly functional and just not "great" or flawless. The crack is cosmetic and doesn't interfere with function.

However, if you click on the (VERY easy to overlook) question mark on the questionnaire that elaborates on what "good condition" means, it does mention free of cracks/chips.

Is Apple lenient with Trade-in value if a screen has a hairline crack?

Hello,
Were you able to Trade in the Ipad? I am in a similar situation, want to get an idea. Thank You