iOS How long after purchase can users request a refund ?

[whitedragon101]

I am facing some serious issues after I found bugs in IOS11 are crashing my app and after I fixed the bugs in my iPhone side xCode has decided to completely reinterpret my iPad layout (its a universal app) into a random mess at runtime which would take ages to put together from scratch. Super annoying because when I find the bugs they are not in my code and either the IDE or IOS messing up.

I am scrambling to firefight and bug fix but I'm wondering how much trouble I am in. If a function of an app causes it to crash can everyone since I launched the app ask for a refund and apple take back all the money since the start (2014)?

 

[CobraPA]

How many users do you have?

Why not add a note to your App Store info about the issue and apologize, then say you are working on the issues?

Responding to any emails with the same response should help users understand it is related to ios11.

I'm not sure the time limit, but I would suspect if users had it more than a few months and used it on ios10, that most will not request a refund now, or Apple will not refund since they had use of it for a while.

 

[whitedragon101]

How many users do you have?

Why not add a note to your App Store info about the issue and apologize, then say you are working on the issues?

Responding to any emails with the same response should help users understand it is related to ios11.

I'm not sure the time limit, but I would suspect if users had it more than a few months and used it on ios10, that most will not request a refund now, or Apple will not refund since they had use of it for a while.

Thanks for the advice.

Hopefully it will be ok. I have been coding for 24 hours straight and fixed the bugs. Just submitted the patch (its 1am).

I can't believe how big a mess IOS11 and xCode 9 has been. Every time I found a bug it turned out to be a problem with xCode 9 or a problem with IOS11. I couldn't wait for them to fix it as this is a live app so had to find work arounds. I ended up putting my entire iPad interface together again from scratch, quite pleased with myself now, I thought it would take at least a week (smug/relieved smiley).

I have maybe 10,000 purchases over the life of the app.

I just checked and I don't know what percentage of users allow the crash reporting but it says only 11 reported crashes so far. So hopefully most haven't gone to IOS11 yet. Either that or everyone ticks no to apple crash reporting.