How Rude..! ( MM Support )

[KiwiLee]

Not sure support is the right word though.........

Still have issues after 2-3 weeks of MM, where my MM mail is still useless to me, I havent had any replies from email support, other than the automated response ones! With todays announcement that now 100% of Mobileme mail is working after the 1% fix i figured well if its 100% mine must be fixed surely....

NOPE, still useless, so i saw on the same announcement a new link for Mobileme mail only support, finally i though... i could talk to a real human being to discuss my still useless email.


"Hello Lee" the guy said, and i was quite excited to finally maybe have some support from Apple after weeks wanting some. Then he pasted the automated reply: "Sorry your account was not one of the 1% affected, sorry i cant discuss any support with you. Please email support"

GGGRRR How Rude... Not even a reply or goodbye, just paste a piece of junk.

How about my still useless-to-me email Apple?
Enough is enough, i waited for weeks for help, time to refund i think..

 

[DiamondMac]

Really?

I would try again as I know someone who did not have MM problems yet contacted the Live Chat and was given support

That is very odd

 

[alphaod]

That's the first time I've seen Apple turn away a customer--COMPLAIN!!!

 

[dquattlebum]

I've been talking with Mobile Me support all morning, I've been talking with their 2nd Tier support and am now being transferred to some other tier for more troubleshooting...

I originally clicked on the wrong chat link cause they set one up specifically for the folks that lost email and the person from there transferred me to the correct queue...

 

[jjinct2]

So RUDE. I am pissed.

I have to agree with the title of this post. I clicked on chat twice before being locked out of it with a cookie entirely.

The first time I didn't have a chance to say anything before I received the exact same message as the first poster. The second time I told them my mail wasn't working and it just shut me off.

This is the most unbelievable response I have ever had from Apple. If I am there telling them my e-mail is not working why would they not at least give me the courtesy of listening to why and direct me to the proper resource. I honestly don't have the time to be spending on this kind of forum posting in my work day. I left the mail problem alone until they said they fixed it because I have trust in faith in Mac. I have the patience to wait when Mac says the need the time to fix a problem, but once they claim it is working I also expect they will stand behind it and help fix it. What is happening to the company we knew? It's no longer the same. How disappointing.

For the record; Mobileme mail shows up on my desktop but not at all in my MM safari screen or on my I-Phone. Any ideas?

 

[clevin]

sounds like apple has a list of "1%" "unlucky" users.

It also sounds like that "1%" statement previously released, doesn't really cover all the users who have problems.

conclusion: "1%" statement was fake. Apple needs to grow up.

 

[danny_w]

I finally got through to MM chat this morning to ask why my account had not yet been extended by 30 days when it expires in only 9 days. The lady "Nora" was polite but not very helpful. She said she did not have any information and pointed me to the MobileMe: 30 Day Extension Eligibility and Details page. Then she told me to make a backup of my MM data in case it doesn't get extended in time. At this moment in time I am not convinced that I should extend my MM account for another year; perhaps things will start looking better within the 30-day extension period (if it ever happens).

MobileMe: 30-day Extension Eligibility and Details
http://support.apple.com/kb/HT2408

How to back up MobileMe data
http://support.apple.com/kb/HT1813

 

[Daveoc64]

I finally got through to MM chat this morning to ask why my account had not yet been extended by 30 days when it expires in only 9 days. The lady "Nora" was polite but not very helpful. She said she did not have any information and pointed me to the MobileMe: 30 Day Extension Eligibility and Details page. Then she told me to make a backup of my MM data in case it doesn't get extended in time. At this moment in time I am not convinced that I should extend my MM account for another year; perhaps things will start looking better within the 30-day extension period (if it ever happens).

MobileMe: 30-day Extension Eligibility and Details
http://support.apple.com/kb/HT2408

How to back up MobileMe data
http://support.apple.com/kb/HT1813

I'd be quite worried if I was you.

Apple said that the extensions were being applied in order of expiry date (so that people expiring soon would get extended before it was too late).

I'd say 9 days is cutting it fine.

 

[danny_w]

I'd be quite worried if I was you.

Apple said that the extensions were being applied in order of expiry date (so that people expiring soon would get extended before it was too late).

I'd say 9 days is cutting it fine.

I agree, it's getting a little too close for comfort. However, I'm using gmail for most of my email now and foxmarks for bookmark syncing, and I can do calendar syncing the old fashioned way via iTunes, so I'm not really worried. If the kill my account then fine, bye-bye MM; I'll just spend my money elsewhere.

 

[KiwiLee]

I have yet to see any extension yet either

 

[DiamondMac]

sounds like apple has a list of "1%" "unlucky" users.

It also sounds like that "1%" statement previously released, doesn't really cover all the users who have problems.

conclusion: "1%" statement was fake. Apple needs to grow up.

Anyone who has internet access can see that more than 1% had serious problems

Some will say the forums and media coverage don't matter and blah blah blah but the utter and complete outcry in complaints makes it very evident that many more had problems. It has become almost comical really to hear Apple stick to the 1% line

With that said, I still love Apple and am completely satisfied with everything else I have ever bought for them but the first two weeks of MM was a disaster for many.

 

[mtperez]

still not working completely

I have been in contact Via E-mail and I have not been able to get my mm acount working correctly. My calaneder on my phone won't update to the mm. I even took a trip to the apple store for help with no luck. I thing the % of mm accounts with troule are growing......

 

[iNfowarrior]

Anyone who has internet access can see that more than 1% had serious problems

Some will say the forums and media coverage don't matter and blah blah blah but the utter and complete outcry in complaints makes it very evident that many more had problems. It has become almost comical really to hear Apple stick to the 1% line

With that said, I still love Apple and am completely satisfied with everything else I have ever bought for them but the first two weeks of MM was a disaster for many.

Utter and complete? Man, forums REALLY make people lose perspective on reality.

1% is probably GENEROUS. Do you have any idea how many subscribers there are? I know this much. As hard as you try, you won't find more than 500 unique, serious complaints from MM users on this forum. While that looks substantial spread out over weeks and many redundant threads, it doesn't make it any larger.

I myself am still unhappy with push (or lack there of), but I have no delusions about it being a massive system wide problem.

 

[DiamondMac]

Utter and complete? Man, forums REALLY make people lose perspective on reality.

Some people make ridiculous claims while others make legitimate ones. In these days of fanaticism and extremista, especially on the internet with anonymity, people want to believe they are absolutely right and everyone else who disagrees is <insert every nasty name in the book> thus they will go to odd extremes to make their points and thus reality is long gone in the conversation. While you think I have lost perspective on reality, I think the same of you and anyone else who believes that the number is 1%.

1% is probably GENEROUS.

Then we agree in something

As hard as you try, you won't find more than 500 unique, serious complaints from MM users on this forum.

I would say I could find 500 from the first week of the MM launch alone on here and that doesn't include several other large Mac Forums with probably MORE volumes of complaints nor including the Apple Message Board which as we all know was flooded HEAVILY for the first few weeks of MM. In fact (and I am not sure about this but am admitting that), didn't they shut down the forum for a certain amount of time during the first two weeks?