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How to best describe mbp 2017 keyboard issues for repair?

Bark

Bark

macrumors newbie
Original poster
Nov 30, 2004
26
10
Earth
My daughter has a 2017 MacBook Pro no touch bar. (I can look up the details further - I just finally remembered to ask this question when I was no where near the computer)

She has said it has keyboard issues where certain keys with decide not to work well for a bit. This model is known for keyboard issues.

My question is how is it best to describe this issue for Apple care so that if it is the problem endemic in this model that it is properly addressed? What measure of repair should be used? What should I do to test things before taking it in?

It is a good time to deal with it since she is not buried in essays to write but that also means it may not get a complete shake down after possible repairs.
 
J

jerryk

macrumors 604
Nov 3, 2011
7,421
4,208
SF Bay Area
Apple knows all about the sticking or non function keys issue in the 2016 and 2017 models. No need to write much beyond "the following keys do not work". Give them the Serial number and they can look up all the data they need.

The repair will be the same as always, replace top case which consists of Aluminum upper case, keyboard, trackpad, and battery. They are all glue or screwed together and are replaced as a unit. Retail costs is around $600 so make sure you have Applecare in case this happens again after the warranty expires.
 
Last edited:
Bark

Bark

macrumors newbie
Original poster
Nov 30, 2004
26
10
Earth
jerryk said:
Apple knows all about the sticking or non function keys issue in the 2016 and 2017 models. No need to write much beyond "the following keys do not work". Give them the Serial number and they can look up all the data they need.

The repair will be the same as always, replace top case which consists of Aluminum upper case, keyboard, trackpad, and battery. They are all glue or screwed together and are replaced as a unit. Retail costs is around $600 so make sure you have Applecare in case this happens again after the warranty expires.
Click to expand...

Hopefully there is no need for more. I went in a few months ago to try to figure the time involved and it was like they had never heard of the issue.
 
T

tubeexperience

macrumors 68040
Feb 17, 2016
3,192
3,897
Bark said:
Hopefully there is no need for more. I went in a few months ago to try to figure the time involved and it was like they had never heard of the issue.
Click to expand...

The Apple "Genius" always say that.

Apple doesn't allow its store employees to openly acknowledge that it's product is a lemon.

You: Have you ever heard of issue XYZ before?

Apple "Genius": No!
 
J

jerryk

macrumors 604
Nov 3, 2011
7,421
4,208
SF Bay Area
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T

tubeexperience

macrumors 68040
Feb 17, 2016
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