How to exchange refurb 11" for 13" MBA?

[mds]

Hey guys!

I just received my 11" MBA. It is pretty awesome, but I'm not totally sure I like the display. I may get used to it, but right now I feel like the text is too small and I have to scroll too much. I'm considering exchanging for a 13" MBA. How hard is that to do? Mine is a refurb. Do I have to do it online? Is it going to cost me anything? Can I swap at an Apple Store (doubt it)? Mine is the 1.6 4GB 128GB version and I'd swap it for the same priced 1.86 4GM 128GB 13".

Thanks!

Mike

 

[nebulos]

also, does anybody know who the 17th US president was?

also, who directed Ghostbusters?

also, how do you make banana bread?

 

[smdewart]

Funny you ask -- same thing happened to me last week! Apple customer service really is spectacular. I just called them, explained my situation, and asked if I could swap the 11" for the 13". They were totally on board with it, and even (a) shipped out the 13" for free, and (b) sent me a pre-paid FedEx label to return the 11" (i.e., no cost to me). Zero restocking fees, too.

I think this goes to show that while money can sometimes be saved by going to a (non-Apple) authorized retailer, Apple really does go above and beyond for those who buy directly from them.

Hope this helps...

 

[jamied95]

Funny you ask -- same thing happened to me last week! Apple customer service really is spectacular. I just called them, explained my situation, and asked if I could swap the 11" for the 13". They were totally on board with it, and even (a) shipped out the 13" for free, and (b) sent me a pre-paid FedEx label to return the 11" (i.e., no cost to me). Zero restocking fees, too.

I think this goes to show that while money can sometimes be saved by going to a (non-Apple) authorized retailer, Apple really does go above and beyond for those who buy directly from them.

Hope this helps...

They shouldn't quibble about getting extra money!

 

[mds]

also, does anybody know who the 17th US president was?

also, who directed Ghostbusters?

also, how do you make banana bread?

Those questions are clearly off topic.

 

[mds]

Funny you ask -- same thing happened to me last week! Apple customer service really is spectacular. I just called them, explained my situation, and asked if I could swap the 11" for the 13". They were totally on board with it, and even (a) shipped out the 13" for free, and (b) sent me a pre-paid FedEx label to return the 11" (i.e., no cost to me). Zero restocking fees, too.

I think this goes to show that while money can sometimes be saved by going to a (non-Apple) authorized retailer, Apple really does go above and beyond for those who buy directly from them.

Hope this helps...

Wow, impressive. Thank you for your response!

 

[Xgm541]

If its within the 14 (?) days return period, you can call them, explain as the above poster did that you need the 13 inch model and I am sure they will be more than willing to accommodate you.

 

[jenzjen]

Hey guys!

I just received my 11" MBA. It is pretty awesome, but I'm not totally sure I like the display. I may get used to it, but right now I feel like the text is too small and I have to scroll too much. I'm considering exchanging for a 13" MBA. How hard is that to do? Mine is a refurb. Do I have to do it online? Is it going to cost me anything? Can I swap at an Apple Store (doubt it)? Mine is the 1.6 4GB 128GB version and I'd swap it for the same priced 1.86 4GM 128GB 13".

Thanks!

Mike

Still don't get why people post ?s that can be definitively answered with a 5 minute call to Apple.

 

[nebulos]

Wirelessly posted (Mozilla/5.0 (iPhone; U; CPU iPhone OS 4_3_2 like Mac OS X; en-us) AppleWebKit/533.17.9 (KHTML, like Gecko) Version/5.0.2 Mobile/8H7 Safari/6533.18.5)

I'm just yankin' yer chain;

i.e.,

Google search: Apple return policy.

Or simply call them.

 

[racer1441]

also, does anybody know who the 17th US president was?

also, who directed Ghostbusters?

also, how do you make banana bread?

Andrew Johnson

Ivan Reitman

http://www.foodnetwork.com/recipes/banana-bread-recipe/index.html


To OP. The 11 inch is hard to get use to. I've done the upgrade to the 13, you can't go wrong there.

 

[mds]

Still don't get why people post ?s that can be definitively answered with a 5 minute call to Apple.

I don't get why people post in threads they don't care about. Life is full of mysteries...

 

[jenzjen]

I don't get why people post in threads they don't care about. Life is full of mysteries...

Your title was misleading, I came in to help a genuine question. Next time just be more specific ie help too lazy then we won't bother you again.

 

[mds]

Your title was misleading, I came in to help a genuine question. Next time just be more specific ie help too lazy then we won't bother you again.

Sorry to waste your valuable time with a question other people had no issue with answering. What else would my title have meant? I suggest you just ignore me from now on since I'm such a nuisance...

 

[entatlrg]

The reality is in the time you took to write your post in hopes to get a "guess" reply from people online .... in shorter time you could of phoned Apple and got a straight answer ... that's what I don't understand about posts like this.

 

[Abstract]

I think this goes to show that while money can sometimes be saved by going to a (non-Apple) authorized retailer, Apple really does go above and beyond for those who buy directly from them.

Hope this helps...

Firstly, was it a refurb? Secondly, an Apple reseller can also provide excellent service and treatment like this. Just don't go to places like Best Buy and expect it.

 

[mds]

The reality is in the time you took to write your post in hopes to get a "guess" reply from people online .... in shorter time you could of phoned Apple and got a straight answer ... that's what I don't understand about posts like this.

I understand what you're saying. I'm not sure I could have gotten an answer in the 15 seconds it took me to post, but I suppose I could call Apple. Seemed like a fairly innocuous question at the time. C'est la vie...