I have a MBP that was replaced with a new model about 4 months after it was purchased via a contact at Apple Corporate I reached through Steve Jobs' email address. Basically, I went through normal support channels twice for the same issue (it wasn't fixed the first time). The second time I had it repaired through an Apple Store, and they broke the super drive. The casing was a little damaged and it wasn't recognized by the OS. I emailed Steve, and one of the high level support people contacted me, and it was replaced with the updated model the same day at the Apple Store.
A week later the display totally crapped out. It's hard to describe, but the issue was similar to the CTRL-ALT-CMD-8 reversing, but not exactly. It even affected the boot screens and Windows. The Apple Store replaced it no-problem as DOA.
The new machine has been mostly OK, but there have been a ton of small issues.
1. It will not go to sleep properly. When I close it, it stays awake. Sometimes putting it to sleep with the Apple menu works, but sometimes not.
2. It does not shut down or restart properly. It hangs after I tell it to restart/shut down on a screen with just my background. I need to hold down the power button to shut it down.
3. The iSight was dead for a while... It was just a green screen in any program with some distortion near the top. See link below. However, this has since somehow sorted itself out and is working.
4. The big one: The casing seems to be electrically charged. It will shock me when I walk up and touch it if it has been on for a while. If I am touching it for a while and then touch something metal, I also get shocked. This is not every single time I touch it, but probably 3 or 4 times per day. I'm most concerned because a few days ago when I was plugging in headphones, I saw blue electricity arc about half a centimeter between the hole and the silver plug on the headphones. There was a loud noise out of the earphones, but after that they were fine.
In addition I have the normal heat issues as well as a screen inverter whine (it goes away if I keep the brightness below about 12 clicks).
Obviously I need to get this sorted out. After the Apple Corporate guy had it replaced the first time, I called him to thank him, leaving a message. He called me back and told me to call him if I have any other problems. My question is this: Should I contact him directly, or should I proceed through normal support channels first?
EDIT: Weird iSight Problem: http://img231.imageshack.us/my.php?image=photo9ge6.jpg
A week later the display totally crapped out. It's hard to describe, but the issue was similar to the CTRL-ALT-CMD-8 reversing, but not exactly. It even affected the boot screens and Windows. The Apple Store replaced it no-problem as DOA.
The new machine has been mostly OK, but there have been a ton of small issues.
1. It will not go to sleep properly. When I close it, it stays awake. Sometimes putting it to sleep with the Apple menu works, but sometimes not.
2. It does not shut down or restart properly. It hangs after I tell it to restart/shut down on a screen with just my background. I need to hold down the power button to shut it down.
3. The iSight was dead for a while... It was just a green screen in any program with some distortion near the top. See link below. However, this has since somehow sorted itself out and is working.
4. The big one: The casing seems to be electrically charged. It will shock me when I walk up and touch it if it has been on for a while. If I am touching it for a while and then touch something metal, I also get shocked. This is not every single time I touch it, but probably 3 or 4 times per day. I'm most concerned because a few days ago when I was plugging in headphones, I saw blue electricity arc about half a centimeter between the hole and the silver plug on the headphones. There was a loud noise out of the earphones, but after that they were fine.
In addition I have the normal heat issues as well as a screen inverter whine (it goes away if I keep the brightness below about 12 clicks).
Obviously I need to get this sorted out. After the Apple Corporate guy had it replaced the first time, I called him to thank him, leaving a message. He called me back and told me to call him if I have any other problems. My question is this: Should I contact him directly, or should I proceed through normal support channels first?
EDIT: Weird iSight Problem: http://img231.imageshack.us/my.php?image=photo9ge6.jpg
