iCloud how to mark email as "Not Junk"?

[chenks]

maybe i'm missing something really obvious here, but how do you mark an email as "not junk" when using icloud.com?

i have 2 emails in junk which shouldn't be junk, and the apple support doc (https://support.apple.com/en-gb/HT202315) says to click on "not junk" at the top of the email, but no button exists.

i could just drag the email into the inbox, but does that flag any future emails from the same sender will also be deemed as not junk, or just that 1 email?

why do apple make the simple things so difficult?

 

[chabig]

I think you just drag it back to the inbox. That tells Mail that messages from that sender should not be treated as junk.

 

[0128672]

maybe i'm missing something really obvious here, but how do you mark an email as "not junk" when using icloud.com?

i have 2 emails in junk which shouldn't be junk, and the apple support doc (https://support.apple.com/en-gb/HT202315) says to click on "not junk" at the top of the email, but no button exists.

i could just drag the email into the inbox, but does that flag any future emails from the same sender will also be deemed as not junk, or just that 1 email?

why do apple make the simple things so difficult?

I don't see that option either, but moving it to your Inbox has the same effect. You can add the sender to your contacts too. Or you can set up a rule for that sender too.

 

[FHoff]

why do apple make the simple things so difficult?

Apple doesn’t, users do. Just move it from junk folder back to inbox. Simple

 

[chenks]

Apple doesn’t, users do. Just move it from junk folder back to inbox. Simple

it's the users fault that the apple support doc references something that doesn't exist?

 

[chenks]

I think you just drag it back to the inbox. That tells Mail that messages from that sender should not be treated as junk.

there is no drag function either, so i'll need to use the "move to inbox" option via the "left pointing arrow" icon

i've also noticed that in the "sent items" folder it doesn't show the person you sent the email to, but rather your own name (ie the person that sent the email), iOS does correctly show the person the email was sent to though.

 

[0128672]

it's the users fault that the apple support doc references something that doesn't exist?

I submitted feedback to Apple about the support doc discrepancy because I was doing feedback on another matter there anyway.

@chenks - Update: actually I just realized something. It's the UK version of https://support.apple.com/en-gb/guide/icloud/mm6b1a2ced/icloud that's incorrect. The US version is correct:

Indicate that an email isn’t junk​

1. In Mail on iCloud.com, click the Junk folder in the Mailboxes list.
2. Selectthe message or messages, then do one of the following:
   • If you selected one message: Click
     
     , then click Move to Inbox.
   • If you selected multiple messages: Click Mark, then click “Move to Inbox.”
   • Subsequent messages from the same sender are no longer automatically marked as junk.

Manage junk mail in Mail on iCloud.com

In Mail on iCloud.com, manage junk mail, or spam, by marking an email as junk.

support.apple.com

 

[Tom9716]

Moving non-junk emails to my Apple Mail (iOS) Inbox doesn’t prevent future emails from still going into my Outlook.com junk email folder. Neither does having that sender’s email address in my Apple contacts.

They don’t end up in my Apple Mail “junk” folder, but they are put in the Outlook.com “junk email” folder. It’s so frustrating.

Has either of these options really worked for anyone using the Outlook.com service?

 

[purpleparrotuk]

Moving non-junk emails to my Apple Mail (iOS) Inbox doesn’t prevent future emails from still going into my Outlook.com junk email folder. Neither does having that sender’s email address in my Apple contacts.

They don’t end up in my Apple Mail “junk” folder, but they are put in the Outlook.com “junk email” folder. It’s so frustrating.

Has either of these options really worked for anyone using the Outlook.com service?

I get this with lots of important emails. Despite moving them to the inbox, they still end up in the junk folder next time.