MP 7,1 How to obtain a replacement box for a 2019 Mac Pro?

[octatonic]

Hi folks,

Does anyone know a way to obtain a replacement box from Apple for a 2019 Mac Pro.
The old box was damaged and discarded a while back.

I have done this once before for a 2010 Mac Pro.

I've tried calling Apple- sales put me through to technical, technical put me through to sales, sales put me through to a physical store, physical store can't help.

I understand it would be impossible to get boxes for old machines but it seems reasonable that a high end current machine, which is still under AppleCare.
There must be a solution?
Or am I wasting my time?

 

[russell_314]

Hi folks,

Does anyone know a way to obtain a replacement box from Apple for a 2019 Mac Pro.
The old box was damaged and discarded a while back.

I have done this once before for a 2010 Mac Pro.

I've tried calling Apple- sales put me through to technical, technical put me through to sales, sales put me through to a physical store, physical store can't help.

I understand it would be impossible to get boxes for old machines but it seems reasonable that a high end current machine, which is still under AppleCare.
There must be a solution?
Or am I wasting my time?

If you're in the USA try eBay. I just searched for "mac pro box" and found one. You will have to scroll past a few open box mac pro's

 

[octatonic]

I'm in the UK.
There is one up there but it is water damaged.

 

[MisterAndrew]

The original box doesn’t come from Apple, so they aren’t going to be helpful. It comes from the Flex assembly plant in Texas or China. To get a replacement you’d have to order a new Mac Pro and then return it without the box.