How to prep for store return?

[udflyer]

I decided to return my 27" iMac (I am within my 14 day window)

My question is, do you recommend I just delete all my data , rebuild ?

DO they need to logon to it (if I factory reset it )?


Thanks everyone!

 

[pete2008]

Why you have decided to return the iMac?

You can return it back as it is. Of course for your safety you can remove your profile (and data).

 

[CoastalOR]

I decided to return my 27" iMac (I am within my 14 day window)
My question is, do you recommend I just delete all my data , rebuild ?
DO they need to logon to it (if I factory reset it )?
Thanks everyone!

Here are some Apple instructions that might help. I would recommend the factory reset.

 

[udflyer]

Here are some Apple instructions that might help. I would recommend the factory reset.

Thanks I will do that. My concern was if the Apple store needed to get into the OS it will take a while from a fresh boot.

 

[CoastalOR]

Thanks I will do that. My concern was if the Apple store needed to get into the OS it will take a while from a fresh boot.

The best way to answer that question is to call the Apple store to see what they say.

 

[997440]

I did what @CoastalOR posted. Apple can figure out how to enter the OS. No worries.

 

[tsang2320]

I decided to return my 27" iMac (I am within my 14 day window)

My question is, do you recommend I just delete all my data , rebuild ?

DO they need to logon to it (if I factory reset it )?


Thanks everyone!

I once had to return a macbook. Booted into recovery mode and erased the SSD encrypted with file vault before going to the store. The return was quick and smooth. They may boot it up to examine its condition.