HTC Advantage

[maxwelltech]

Just read about this over on HTC's website. They now offer a free screen replacement within 6 months of purchase as well as guaranteed software updates for 2 years after launch. While I felt that the time period for the screen replacement is too short (should have been the entire 1-year warranty period), this seems like a good place to start and provide better customer service.

Hopefully the AT&T HTC One 4.4 update will come very soon.

 

[ucfgrad93]

While I felt that the time period for the screen replacement is too short (should have been the entire 1-year warranty period), this seems like a good place to start and provide better customer service.

You think that phone manufacturers should provide a free screen replacement for up to a year after you purchase a phone?

Nice sense of entitlement.

 

[maxwelltech]

You think that phone manufacturers should provide a free screen replacement for up to a year after you purchase a phone?

Nice sense of entitlement.

Yep, people always wanted to demand more aggressively to the manufacturers

 

[Dav1boy]

Its only 6 months but its something right? I like to carry my phone without a case, albiet very carefully, but this gives me a little piece of mind. Its a good gesture on HTCs part

 

[unlinked]

Kinda annoys me tbh since it only applies in the US. I don't care about screens but I do care about updates.

 

[mattopotamus]

in my head I image breaking my phone and 8 weeks later getting the phone back b.c I have to ship it off.

 

[cynics]

What glass tech does HTC use now?

Are they offering this just as incentive or are they bettering on less screen breakages?

 

[Breaking Good]

What happens after six months? What happens if your battery goes bad after eighteen months?

I don't believe that you should get something for nothing. But phone manufacturers should be required to provide this information along with a guaranteed term of firmware support, both in writing, before you buy the phone.

Apple is the only one I know of that does the first and no one that I know of does the second.

I don't think I should get a free screen replacement, but I should know the total cost of ownership before committing to buy.