HTC One 3g problem

[Achillias]

Hello guys i'm not sure if i just got a faulty HTC One. The current problem i have is with the 3g connectivity. I recently switched from provider, and bought the HTC One. Everything seems to be working fine when i'm signed on a wifi connection. However when i'm using my 3G connection i seems to be losing the connection after a couple of minutes browsing on sites.

I tought i had a faulty simcard so i exchanged it, but even with this new sim i still keep losing the 3G connection. Are the wifi and 3G antenna seppeared so one could be faulty or should it be a provider problem when my wifi just works fine?

 

[Jessica Lares]

Is your signal okay? How many bars do you get?

 

[Achillias]

Signal on wifi is perfect also the 3G logo seems always to be on. However when i use the browser to read news on websites on 3G the connection seems to get lost while the 3g logo is still activated. I just want to know if wifi and 3g use the same signal module or are they different.

 

[Jessica Lares]

Signal on wifi is perfect also the 3G logo seems always to be on. However when i use the browser to read news on websites on 3G the connection seems to get lost while the 3g logo is still activated. I just want to know if wifi and 3g use the same signal module or are they different.

They are on different modules according to the teardown:
http://www.ifixit.com/Teardown/HTC+One+Teardown/13494/2

Elpida BA164B1PF 2 GB DDR2 RAM + Qualcomm Snapdragon 600 quad-core 1.7 GHz CPU
Samsung KLMBG4GE2A 32 GB NAND flash memory
Qualcomm PM8921 power management IC
Qualcomm MDM9215M 4G GSM/UMTS/LTE modem
Synaptics S32028
TriQuint TQM7M9023 multi-band power amplifier
Broadcom BCM4335 single-chip 5G WiFi™ 802.11ac MAC/baseband/radio with Bluetooth 4.0+HS & FM receiver

 

[MRU]

Ring your service provider. They may have to tinker some settings their side. Often a call to your carrier will resolve issues like this and you'll find its just some setting their end not yours.

 

[blitzer09x87]

probably the signal strength is weak, or the phone is faulty.

 

[Achillias]

Ring your service provider. They may have to tinker some settings their side. Often a call to your carrier will resolve issues like this and you'll find its just some setting their end not yours.

Already done that they said everything was fine i even exchanged the sim and got a new one but still the same problem.

 

[MRU]

Already done that they said everything was fine i even exchanged the sim and got a new one but still the same problem.

Very strange indeed ....


Have you done a factory reset ?