Hung OS 10.13.6 installation!

[Warrenvon]

Trying to install OS 10.13.6 over 10.13.5 on a MacBook Pro mid 2010. The SSD has plenty of free space.
When I click to start the transfer from the Apple store. I'm told the will be a computer restart. . . nothing new there. When I click on the restart now button, the screen goes black leaving my cursor which is still active via my smart mouse!
The issue is that is as far as it gets. I then have to manually shut down the computer. On manual restart, there is no attempt to complete the new install. I left safely back in OS 10.13.5 all works as before.

Any help?

 

[treekram]

You might want to look at the /var/log/install.log file. You can use the typical methods to look at this file. You can also use the "Console" app (in the Utilities sub-folder of the Applications folder). Click on "/var/log" on the left column, look for and click on "install.log" in the second column. It should open at the bottom of the log.

The install.log is verbose and even if you don't explicitly do an install, there could be stuff there from background tasks that looks for updates, etc. so if you might have to search or re-do the install and look at the log immediately thereafter. You also might have messages which appear negative but aren't real errors.

 

[Warrenvon]

OK, I looked at the console report as you suggested and here is what I found. I have no idea what to make of this data. Any suggestions?

2018-08-04 09:30:02-04 Warren-von-Uffels-MacBook-Pro system_installd[484]: PackageKit: Adding client PKInstallDaemonClient pid=503, uid=200 (/System/Library/CoreServices/Software Update.app/Contents/Resources/softwareupdated)
2018-08-04 09:30:04-04 Warren-von-Uffels-MacBook-Pro installd[481]: PackageKit: Adding client PKInstallDaemonClient pid=503, uid=200 (/System/Library/CoreServices/Software Update.app/Contents/Resources/softwareupdated)
2018-08-04 09:30:05-04 Warren-von-Uffels-MacBook-Pro storeassetd[516]: SUAppStoreUpdateController: install later for 091-94330
2018-08-04 09:30:05-04 Warren-von-Uffels-MacBook-Pro storeassetd[516]: SUAppStoreUpdateController: Triggering user side stash early for later updates
2018-08-04 09:30:05-04 Warren-von-Uffels-MacBook-Pro storeassetd[516]: FirstLogin: is an autologin user
2018-08-04 09:30:05-04 Warren-von-Uffels-MacBook-Pro storeassetd[516]: SUAppStoreUpdateController: User Side Stashing succeeded
2018-08-04 09:30:18-04 Warren-von-Uffels-MacBook-Pro softwareupdated[503]: Registering products for Do It Later: (
"<SUProduct: 091-94330>"
)
2018-08-04 09:30:18-04 Warren-von-Uffels-MacBook-Pro softwareupdated[503]: Set products to install later 091-39211, 091-52053, 091-58876, 091-36856, 091-80382, 091-86781, 091-62783, 091-94330, 091-76232, 091-69251
2018-08-04 09:30:18-04 Warren-von-Uffels-MacBook-Pro softwareupdated[503]: SUUpdateSession: Skipping preflighting firmware since we're not on relevant hardware
2018-08-04 09:30:28-04 Warren-von-Uffels-MacBook-Pro deleted[470]: diskmanagement: [DMManager(PrivateMethods) clientConforms:error:]: currentThread=39191=0x9917 expectedThread=9479=0x2507
2018-08-04 09:30:28-04 Warren-von-Uffels-MacBook-Pro deleted[470]: diskmanagement: [DMManager(PrivateMethods) clientConforms:error:]: currentThread=39191=0x9917 expectedThread=9479=0x2507
2018-08-04 09:30:28-04 Warren-von-Uffels-MacBook-Pro deleted[470]: diskmanagement: [DMManager(PrivateMethods) clientConforms:error:]: currentThread=39191=0x9917 expectedThread=9479=0x250

 

[treekram]

EDIT: Didn't notice before - are you trying to do 10.13.5 to 10.13.6 or 10.12.5 to 10.13.6?

Was that the end of the install.log?

The "clientConforms:error:" repeated several times is something I see on one of my computers which has High Sierra (no problems in upgrade or update) so that's probably OK.

What I do see is that "Set products to install later" it includes (I didn't look up all the ID's) some earlier updates 10.13.1, 10.13.2, 10.13.2 supplemental which I'm pretty sure shouldn't be there (it's not in my logs). I'm wondering if there's a bug in the installer. You might want to try the 10.13.6 combo update which I have used to update from 10.13.5 to 10.13.6 without a problem (you mention trying to go from 10.13.5 to 10.13.6). You download it, open the .dmg file (double-click on it) and it will bring up a folder - double click on the .pkg file.
https://support.apple.com/kb/DL1970?locale=en_US

Are you trying to install the OS over your current install to clean up some issues you're having?

I'm also wondering if the installer sees some uninstalled (or what it thinks is uninstalled) updates. Take a look in the /Library/Updates (in Finder, you can press Shift-Command-G). On my High Sierra computers with no uninstalled updates, I have the files ProductMetadata.plist and index.plist. On my Sierra computer I have PPDVersions.plist (ah - I see that's for printers) as well. If you have folders which are pretty large (say, over 10MB), then there are Updates that need to be applied (or perhaps were applied but the folders weren't deleted?).

 

[Warrenvon]

EDIT: Didn't notice before - are you trying to do 10.13.5 to 10.13.6 or 10.12.5 to 10.13.6?

Was that the end of the install.log?

The "clientConforms:error:" repeated several times is something I see on one of my computers which has High Sierra (no problems in upgrade or update) so that's probably OK.

What I do see is that "Set products to install later" it includes (I didn't look up all the ID's) some earlier updates 10.13.1, 10.13.2, 10.13.2 supplemental which I'm pretty sure shouldn't be there (it's not in my logs). I'm wondering if there's a bug in the installer. You might want to try the 10.13.6 combo update which I have used to update from 10.13.5 to 10.13.6 without a problem (you mention trying to go from 10.13.5 to 10.13.6). You download it, open the .dmg file (double-click on it) and it will bring up a folder - double click on the .pkg file.
https://support.apple.com/kb/DL1970?locale=en_US

Are you trying to install the OS over your current install to clean up some issues you're having?

I'm also wondering if the installer sees some uninstalled (or what it thinks is uninstalled) updates. Take a look in the /Library/Updates (in Finder, you can press Shift-Command-G). On my High Sierra computers with no uninstalled updates, I have the files ProductMetadata.plist and index.plist. On my Sierra computer I have PPDVersions.plist (ah - I see that's for printers) as well. If you have folders which are pretty large (say, over 10MB), then there are Updates that need to be applied (or perhaps were applied but the folders weren't deleted?).

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I jumped to the end of your thread and D/L'ed the .DMG then tried to use it. I got the very same results.
The restart to complete the install hung and I had to manually power down and back on.
There is something that is causing the OS to hand during the restart sequence. This is happening even when I try to power the system t an off state.

No, I was simply trying to update from 13.5 to 13.6 . . no issues. But that has changed to the power down sequence as a minor issue that I'd like to clear up.
[doublepost=1533407884][/doublepost]Here is what I have in the /Library/Updates folder:

 

[treekram]

I got confused about whether you were updating from Sierra or High Sierra because after I wrote the post I said, wait, this is the Sierra forum, not the High Sierra forum.

So are you having problems shutting down outside the update process?

In Console, under "System Reports", see if there are files that end with ".shutdownStall"
There may be useful information there.

Before trying to update again, I would delete the _ManualUpdate and 091-94330 directories. As you can see, the _ManualUpdate is from today and 091_94330 looks to be when you (first?) tried to update to 10.13.6

You can try running the update in safe mode. Or, if you're having problems shutting down, maybe you want to see if you can successfully shutdown first in safe mode. If you can shutdown in safe mode but not in regular mode, there's likely some 3rd-party software preventing the shutdown. External devices can also sometimes cause shutdown problems.
https://support.apple.com/en-us/HT201262

 

[Warrenvon]

My real issue is the inability to shut down except via the pwr off switch on the MacBook Pro itself.
This problem started as a function of trying to step up from OS 13.5 to 13.6. No reason to update other than staying up to date.

I tried going into safe mode using the pwr on with the shift key depressed. I held the shift key down until the machine came up in its normal on state! No, it didn't go into safe mode and yes, I did check the "software boot Mode" it was "normal".
Very strange . . but the machine is working OK. I just have to manual pwr it down.

 

[Warrenvon]

OK . . I just dropped everything from the laptop and I'm now in "Safe Mode".
I'll try the shut down sequence and see if it will complete the sequence without any help.
I'll then hook up the router cable, pwr con, try the sequence in normal mode. . . etc through each of the USB connected storage devices and see what happens.
[doublepost=1533570786][/doublepost]Well, that's the first time I've been in "safe mode" since the PCs of old! Obviousely I got into Safe mode by using the laptop in its naked configuration. From there I tried to perform a normal shut-down sequence.
NADA . . . . it hung as before in normal mode.
So it looks like my issue is software derived . . now what?

 

[treekram]

How is your battery health? Are you doing the update while connected to AC power?

Make sure you have a current backup.

If you haven't already, you should try a SMC and NVRAM reset. Read through the articles before doing them.
https://support.apple.com/en-us/HT201295
https://support.apple.com/en-us/HT204063

If none of these work, there's a good possibility that some OS file got corrupted. If that's the case you would need to reinstall the OS. If you install the OS over an existing installation, it will overwrite the OS files, but it won't delete user files. But it is a major operation, so that's why you'd want to have a current backup. There's a couple of ways to reinstall the OS - through Recovery or creating a bootable USB flash drive installer from the full High Sierra installer (you'd have to download it and exit before actually starting the install process).
https://support.apple.com/en-us/HT204904
https://support.apple.com/en-us/HT201372

Another alternative you can try, if you have a free HDD or SSD, is to install High Sierra onto another HDD/SSD. This would be slow since you have USB2. But if you can shutdown there, then your problem is either with the OS on your current SSD or something strange is going on with the SSD.