iPhone XR I bought a “As New” iPhone from o2 UK

[AlexJ092]

Hi, I purchased a “As New” iPhone XR from o2 yesterday which I am going to be using for work. I have contacted o2 who have said “scratches are to be expected as the device is not brand new”. Am I wrong in thinking “As New” means the same as “Looks as good as new”?

This is what the o2 website says;
Our Like New phones are phones that have been returned to us under a customer's 14 day cooling off period, or warranty replacements. All phones have been fully restored to their original state and tested for extra peace of mind.

I think this device has been used for longer than 14 days ?

 

[chabig]

"As new" means nothing more than what o2 says it means. Sellers can use any term they want to describe product. Check out eBay and craigslist to see how people describe the stuff they're selling.

 

[Taz Mangus]

If you are unhappy with it, return it and get a refund. Check out the Apple Store to see if they have any phones in their refurbished store. Those really are as good as new.

 

[eneisch]

Definitely not "like new" in my opinion. As stated above Apple refurbished is the way to go if you can what you like/need. They are the gold standard in refurbs. Most other's companies refurbished like new don't compare. I bought a like new refurbished laptop from Lenovo once and had a similar issue with scratches on the screen and bezel. Sent it back and let them know their definition of like new definitely didn't mesh with mine.

 

[The-Real-Deal82]

I would definitely return that. Looks like it’s been sanded! Tell them you’d like to report them under the ‘Trade Descriptions Act 1968’ lol. That’s not like new at all.

 

[now i see it]

I have purchased two genuine Apple refurbished iPhones from Apple and both were absolutely perfect in every way. Indistinguishable from new.
Highly recommended.

 

[AlexJ092]

Thanks everyone, I was shocked when I opened the box and saw the iPhone. o2 have sent me a link which says “as new” devices can have upto 5 deep scratches but no cracks to the display! Hopefully this has gave others a heads up not to order through them.

 

[The Game 161]

Yeah that's shocking. Like new means as if it's brand new...

 

[Taz Mangus]

Thanks everyone, I was shocked when I opened the box and saw the iPhone. o2 have sent me a link which says “as new” devices can have upto 5 deep scratches but no cracks to the display! Hopefully this has gave others a heads up not to order through them.

Just return the phone and get a refund.

 

[Bug-Creator]

o2 have sent me a link which says “as new” devices can have upto 5 deep scratches but no cracks to the display!

My old iPhone5 has 0 scratches on the screen, but since can see tiny issues on the back an buttons (if you really look) I would surely refrain from calling it "as new".

IMO to even come close to that any phone would need to been used with a case+screen-protector 100% of the time. No matter how careful the previous owner was.

 

[Danfango]

Seen this from o2 before. That’s is not “as new”. Reject the goods immediately and ask for a refund.

 

[tedley]

Geez, that's awful!
Sounds like 'As New' means "We will sell you our used, beat up devices at the same price 'As New'".

 

[AlexJ092]

Just return the phone and get a refund.

Geez, that's awful!
Sounds like 'As New' means "We will sell you our used, beat up devices at the same price 'As New'".

It looks like someone traded in the device and then it was resold too me ? battery health is on 88%

 

[Neil.gtis]

I have brought grade B phones from CEX
With less scratches on the screen
Neil

 

[Danfango]

I have brought grade B phones from CEX
With less scratches on the screen
Neil

In CEX they probably cost more than new ones and smelled funny.

 

[lybentius]

Functions like new, but doesn't look like new? ? Who knows. Return it!

 

[Bustycat]

More scratches than my over 3-year-old iPhone XR.

 

[forestinjersey]

More scratches than an 80's hip hop tune

 

[torontocomfortzone]

Hi, I purchased a “As New” iPhone XR from o2 yesterday which I am going to be using for work. I have contacted o2 who have said “scratches are to be expected as the device is not brand new”. Am I wrong in thinking “As New” means the same as “Looks as good as new”?

This is what the o2 website says;
Our Like New phones are phones that have been returned to us under a customer's 14 day cooling off period, or warranty replacements. All phones have been fully restored to their original state and tested for extra peace of mind.

I think this device has been used for longer than 14 days ?

No screen protector?

 

[Username-already-in-use]

I hope you returned it. It looks like a Grade C item

 

[rambo47]

Saying "AS" new instead of simply new or mint gives O2 the leeway to mischaracterize the condition of the phone. There is no truly objective standard for "as new." Misleading as hell - they let you assume what it means.

 

[anitak1982]

WOW! That is not as new or mint

 

[Fred Zed]

Send that biatch back. Not unless you got it at a great price. ?

 

[Rom-Cool]

"As New" can only be understood in the way that it looks new and works like new. Otherwise, it's misleading. If it also has only 88% battery capacity left, then it is not like new in any respects. But instead of discussing it with O2, I say like the others: return it.

 

[dantay]

Yuck…..return.