I CAN'T CANCEL MY ICLOUD SUBSCRIPTION

[apple_bg]

I only use Apple Music and iCloud from Apple's services. However, only Apple Music is present in my Subscripsion list, and in no way can I find iCloud. I tried to do the downgrade but I was charged again this morning. Does anyone know how I can contact them or do I have to create a new iCloud account because there is no way to stop it

 

[Strelok]

Settings -> Your Account (at top) -> iCloud -> Manage Storage -> Change Storage Plan

 

[apple_bg]

Settings -> Your Account (at top) -> iCloud -> Manage Storage -> Change Storage Plan

 

[apple_bg]

Settings -> Your Account (at top) -> iCloud -> Manage Storage -> Change Storage Plan

obviously until the month is over I won't be able to change it?

 

[sunapple]

Does anyone know how I can contact them

Contact support via support.apple.com? But maybe don't yell or speak in italic, that probably won't make a difference 😉

 

[Puonti]

The screenshot shows that you are (now) on the free plan. My guess is that you found the setting just after you were charged, so you now have a month of the higher-capacity iCloud available, after which you won't be charged and will transition to the free plan (also visible in the screenshot - "Expires 10/11/2019").

From Apple's documentation:

"When you downgrade your iCloud storage plan, the storage decrease takes effect after your current monthly or annual subscription ends."

 

[apple_bg]

The screenshot shows that you are (now) on the free plan. My guess is that you found the setting just after you were charged, so you now have a month of the higher-capacity iCloud available, after which you won't be charged and will transition to the free plan (also visible in the screenshot - "Expires 10/11/2019").

From Apple's documentation:

"When you downgrade your iCloud storage plan, the storage decrease takes effect after your current monthly or annual subscription ends."

i used a 50gb plan and i know that basically to disable it i just have to go into subscritions and it will be there but i didn't have it and i dont know for what reason

 

[Ben J.]

Found this thread searching for 'can't cancel icloud storage'.

I go to manage, downgrade, in icloud system settings, I see my 50gb plan.
If I click '5gb, free', the 'done' button is unclickable, greyed out.
It says it will expire aug 9, and also that it will be renewed automatically.

I simply can't find a way to get out.
Icloud on the web says I'm using less than 1gb.
All folders are empty.

Feels like a trap.

I've found Google Drive suits me better.

 

[Puonti]

Tapping the free option enables "Done" for me.