Resolved I can't update to 15.1

[a-m-k]

I have been trying to for basically 24 hours, off and on, I still haven't been able to update. I have tried to turn off my internet connection and turning it back on. That didn't work. I tried using other internet connections and that didn't work. What am I doing wrong? I understand that once an OS update is released, people "jump" to get it, but it's probably been 24 hours. (I started to try to update early evening last night.)

Thank you for any help you can give me.

 

[DeltaMac]

I am guessing that it's not that you are not able to update, but that your Mac doesn't show the update as available.
You could use a different method: Download the full updater, and use that to make a bootable USB bootable updater.
Boot to that, and then update your system by running the installer there. The installer will ask for the destination for your install.
I have been using the good Mist app to download various macOS installer versions. You can download Mist from here

 

[a-m-k]

I am talking about a 2020 MacBook Air, right? Though, I will try resetting my MBA right now and let you all know what happens later.

 

[Technerd108]

I am talking about a 2020 MacBook Air, right? Though, I will try resetting my MBA right now and let you all know what happens later.

To get to your main question.

Restart your Mac. Go into settings check for updates. Make sure download new updates when available toggle is ticked on.

You most likely won't need to reset anything.

If you are still having an issue then I would wait a few days and try again later unless you are having issues with the current version of MacOS you are using. They may be prioritizing newer m variants first?

Then after a couple days if it won't update I would contact Apple before you reset or wipe and reinstall which the later I would recommend if you have no other options. Back up your device to iCloud first.

Good luck

 

[a-m-k]

Still no update... once it gets to the install point, it stops at some point.

 

[Technerd108]

Still no update... once it gets to the install point, it stops at some point.

How full is your SSD?

 

[Howard2k]

Are you running any beta software?

 

[DeltaMac]

Still no update... once it gets to the install point, it stops at some point.

wait--Do you mean that you see that the update is available in Software Update pane? and appears to download, but just won't start the install? (You might see 30-45 minutes while it "processes", and it might not appear to be doing anything for that amount of time.)
If yes, how long did you wait for the install to continue? Give it an hour, maybe 2 hours before you declare that it won't install?

Finally, what version of macOS are you running right now?

 

[a-m-k]

I have Mac OS Sequoa 15.0.1. I am going on memory here, but I think it said something about not being able to be downloaded at this time. I will try tomorrow.

 

[a-m-k]

As I type this on my iPhone. I’m trying to use the App store. It’s going to take a long time apparently.

 

[DeltaMac]

When I seem to have long download issues, I usually reach over and restart my modem/router. I don't know if it really makes a difference, but it is something that I have control over, and gives me a bit of encouragement to go ahead with that long download--and it usually seems to finish faster than I first suspect. ( Be patient... Find something else to do for 15 or 20 minutes )

 

[a-m-k]

Right now, I’m not the only one home. I don’t want to inconvenience someone.

 

[DeltaMac]

As you may know, if you have a cable modem, the performance of your internet connection can be quite slow in the afternoon, and through the evening (when everyone else that connects to the same internet provider in your neighborhood is "catching up" on their day), each additional connection puts additional drag on the total connection.
So, not a good time of day.
If you don't want to inconvenience anyone, and that macOS is really important to you, then inconvenience yourself, and try the download when you know that fewer neighbors will be actively on line. When I used to have a really slow connection, and wanted a large download, I would do that download in the middle of the night-- 3 AM usually works pretty good for a time. (But, that was when I still had a dial-up connection, but, still, 3AM means minimal internet traffic (except for the weird internet lurkers, like me!) at least, in your local neighborhood...
(just a suggestion, and if 3 AM is way out of your personal needs (and I understand), try for 6 AM, go online before you have your breakfast, "normal" people should not be on line at that time of day, either

 

[a-m-k]

I called Apple this afternoon and got it all figured out. I had to use a different internet source because apparently, there are too many devices using the internet at one time at my house and the modem we have can't handle the activity. So next time I have to update the OS, hopefully it'll just be me at home and I'll see if the absence of three iPhones helps a little. Though, an iPad will be on. (Not mine.)

Thanks again for your advice!

 

[SG-]

try using the terminal and using the 'softwareupdate --list' command. after that it sometimes helps to unblock the actual software update function in system prefs, but if not then you can go ahead and issue the command in terminal install the update.

 

[a-m-k]

try using the terminal and using the 'softwareupdate --list' command. after that it sometimes helps to unblock the actual software update function in system prefs, but if not then you can go ahead and issue the command in terminal install the update.

Thank you for the advice! Could you by any chance send me a link how to do that?

 

[niteflyr]

I called Apple this afternoon and got it all figured out. I had to use a different internet source because apparently, there are too many devices using the internet at one time at my house and the modem we have can't handle the activity. So next time I have to update the OS, hopefully it'll just be me at home and I'll see if the absence of three iPhones helps a little. Though, an iPad will be on. (Not mine.)

Thanks again for your advice!

It's a portable computer. Take it to work or somewhere that has a better internet connection.

 

[a-m-k]

I'll politely decline. (Don't ask what I mean. )

 

[jagolden]

Not that sure of Apple’s response. We have 3 iPads, 3 iPhones, an MBP 16” M2 Max, a Windows personal laptop and a Windows work laptop. The phones, 2 iPads, the work laptop and the MBP are in use 24/7. No network issues.

 

[DeltaMac]

I called Apple this afternoon and got it all figured out. I had to use a different internet source because apparently, there are too many devices using the internet at one time at my house and the modem we have can't handle the activity. So next time I have to update the OS, hopefully it'll just be me at home and I'll see if the absence of three iPhones helps a little. Though, an iPad will be on. (Not mine.)

Thanks again for your advice!

Sounds like it is time to upgrade your modem/router.
Do you own your modem? Or, do you pay a monthly rental to your ISP? If the modem is provided by your ISP, maybe all it takes is a call to your ISP tech support, and they may tell you that it is outdated, and they will replace it with a model that is more capable of supporting your internet needs. Or, if you own your modem, your ISP support might give you some hints about some gear that may work better for you.
Bottom line: You shouldn't have to live with an internet connection that does not give you much confidence!

 

[SG-]

Thank you for the advice! Could you by any chance send me a link how to do that?

here's a guide showing you:

How to Update macOS Using a Simple Terminal Command

If you're sick of waiting for the progress bar to complete every time you reboot after a macOS software update, then you'll be pleased to...

www.macrumors.com

 

[a-m-k]

Sounds like it is time to upgrade your modem/router.
Do you own your modem? Or, do you pay a monthly rental to your ISP? If the modem is provided by your ISP, maybe all it takes is a call to your ISP tech support, and they may tell you that it is outdated, and they will replace it with a model that is more capable of supporting your internet needs. Or, if you own your modem, your ISP support might give you some hints about some gear that may work better for you.
Bottom line: You shouldn't have to live with an internet connection that does not give you much confidence!

I think that the modem was sent to us by our ISP/phone company. (Same company.)

 

[DeltaMac]

If your ISP sent you a modem to use, then I would assume that you are renting (paying forever) for that modem, and that it would appear on your monthly bill.
(How l-o-n-g have you had that modem?)
Also, another reason to try calling your ISP support. Explain your situation, and the trouble you have connecting (and that you seem to have challenges if your household all want to connect at the same time. Tell support that you are not pleased with having to wait for some of your family to go off line before you can connect to do what you want to do. They may do a service call for that!
Let us know what they tell you...

 

[Technerd108]

I think that the modem was sent to us by our ISP/phone company. (Same company.)

As a general rule ISP companies always rent a cable modem and wireless router or a 2 in 1. They generally charge around $5-10 a month. You can buy a cable modem for around $100 and a wifi router for about $75 that is decent.

Here is a cheap and decent cable modem. I like Arris brand personally,

https://www.amazon.com/ARRIS-SURFboard-Cablevision-SB6190-White/dp/B016PE1X5K/ref=sr_1_8?crid=1QL2A2QF7SDPM&dib=eyJ2IjoiMSJ9.jcKO_Z6Gwh3Dt4l7vbq4Vf_fzfXjTH1J0uTCxcrAckBzU9pTdF7aAlysb1O0rI_wuK2GeDUsWJAyOk92_zOeqyzuJ0xNoGg_pNL6M3tH0qMHYf9DOYNGeN-miZ4yGHAN8IWTn9qY9nq6wg0sznsQEc4O9toLtyb2_gMc0hcCXyGOXg5ICIdBzPyQ-lcqiHbXDDXCrluZCZeVmbMYeifXp52s4eOJ-uaeq6R-kTKIoh0.YPFNdLMQkXUR2llhExkTi3Ca0OrAJhRSqAdTX4mnT7M&dib_tag=se&keywords=cable%2Bmodem&qid=1730580208&sprefix=cable%2Bmodem%2Caps%2C152&sr=8-8&th=1

Here is a decent wifi router.

NETGEAR Nighthawk WiFi 6 Router (R6700AX) AX1800 1.8Gbps Wireless Speed – Dual-Band Gigabit Internet Router – Covers 1,500 sq. ft., 20 Devices – Built-in VPN, Gaming, Alexa Enabled

The NETGEAR 4-Stream AX1800 WiFi 6 Router, built with the latest generation WiFi 6 technology, provides greater capacity to handle more devices on your network and speeds up to 1.8Gbps ensuring that you can enjoy blazing fast internet connections on all your devices. This next-gen router is recom...

www.amazon.com

Call your ISP provider and make sure they inspect your cable connection. Have them send someone out to inspect the line. I assume this is broadband ISP of at least 100GBS. Anything under 100GBS with multiple devices will be slow. I prefer a minimum of 250GBS if possible or higher depending on budget.

Once you confirm your download speed and rate and have someone inspect your cable line then you can tell them you are going to buy your own cable modem and wifi router. Then that $5-10 a month will come off your bill and in several months will pay for your hardware.

You can simply plug the rcd cable from your wall into the Cable modem. Just plug in the cable modem and connect rca cable. Then power up the wifi router and connect the cable modem to your wifi router. Your wifi router will need to be configured once and should prompt you to do so. Then you will have as fast internet as you can get for an affordable price. You can also pay more and get higher speed cable modem and wifi router. That is up to you. I tried to give fast and affordable options from trusted brands.

You should be able to use the internet with several people at the same time with no slow downs. But it really depends on your hardware and ISP download speed.

 

[Howard2k]

I always use their modem and my wifi. I buy a wifi router that shows stats and has QoS, and that way I can control the experience and ensure a useful connection at all times.