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I have a Genius Appt.?! What do you think

Maclver

Maclver

macrumors 68030
Original poster
Nov 23, 2008
2,860
2,618
New Mexico
Ok I have the 3GS and I have been having WIFI problems ever since I got it. I will have no signal even though Im connected! So I made an appointment and I took a screen shot showing my problem..
photo2-3.jpg

and when I took that screen shot I was standing right in front of my Time Capsule and my Macbook Pro that was connected to it had full strength.

What do you think apple will do?
 
Maclver said:
Ok I have the 3GS and I have been having WIFI problems ever since I got it. I will have no signal even though Im connected! So I made an appointment and I took a screen shot showing my problem..
SNIP
and when I took that screen shot I was standing right in front of my Time Capsule and my Macbook Pro that was connected to it had full strength.

What do you think apple will do?
Click to expand...

Well, I think they'll do a restore first. Have you? If that doesn't fix it, then you'll get a replacement.
 
Just be straight up with them... they will most likely look into it then provide you with a replacement... it's really dependent on the genius... good luck!
 
Well you guys beat me to it! LOL

He/She will ask if you have done a restore, then the second question will be can they do a behavior scan on it. If you haven't done a restore I would go ahead and do it before you go to be sure that doesn't fix it. Make sure you back everything up too. Good luck!
 
jsimpson said:
Well you guys beat me to it! LOL

He/She will ask if you have done a restore, then the second question will be can they do a behavior scan on it. If you haven't done a restore I would go ahead and do it before you go to be sure that doesn't fix it. Make sure you back everything up too. Good luck!
Click to expand...

Behavior scan.. Just curious whats that? NVm i just googled it!
 
Can it be your router?

I had a similar problem with my iPhone, MacBook and iMac
had full bars of wifi, but iPhone was just like yours, one
bar. I changed the MHz Channel frequency of my router to 6 and 10 and now it's all
good.
 
saving107 said:
Can it be your router?

I had a similar problem with my iPhone, MacBook and iMac
had full bars of wifi, but iPhone was just pike yours, one
bar. I changed the MHz Channel frequency of my router and now it's all
good.
Click to expand...

Well i have a Time Capsule and a Airport Extreme and I tried both routers... and same issue
 
I think the scan can show them the last restore time. I know it shows dropped calls (days, times, etc) and lots of other info. The last time I went in the Genius was cool and was showing al the stuff it did. They will have replacements; I had mine replaced for a faulty volume switch and it was a new one week 26.
 
OP, did you search the forum? A lot of people have the exact same issue after upgrading to 3.0 on the 3G and those with the 3GS.
 
mcdj said:
OP, did you search the forum? A lot of people have the exact same issue after upgrading to 3.0 on the 3G and those with the 3GS.
Click to expand...

hummmm i just did.. I wonder if it's a 3.0 issue? But my roommate has an iPhone and he does not have that problem
 
Maclver said:
hummmm i just did.. I wonder if it's a 3.0 issue? But my roommate has an iPhone and he does not have that problem
Click to expand...

and your roomate's phone is a 3G/S running 3.0 for sure? Some people are not having the problem for whatever reason. But I think there are enough former 2.2.1 users who upgraded to 3.0 and are having the same problem for it to be considered a software issue. My GF has the same issue on her 3G with 3.0. Her connection was fine before the 3.0 update. That tells me it's not just a 3GS problem.
 
Well a few blogs covered this issue. Apple has been replacing the phones. Sadly, there is an issue somewhere (hardware or software) and no one knows exaclty where at the moment, resulting in the chance that your replacement will hae the same issue.
 
My 3G keeps dropping wifi since the 3.0 update. I wouldn't be surprised if it was the software. My issue with that is that a restore would likely show a difference and if it was 3.0 related wouldn't many others be seeing it. Also, there are a lot of variables in my house so I just deal for now. It might be me.
 
mcdj said:
and your roomate's phone is a 3G/S running 3.0 for sure? Some people are not having the problem for whatever reason. But I think there are enough former 2.2.1 users who upgraded to 3.0 and are having the same problem for it to be considered a software issue. My GF has the same issue on her 3G with 3.0. Her connection was fine before the 3.0 update. That tells me it's not just a 3GS problem.
Click to expand...

Strange, my wife's upgraded 3G and my new 3GS don't have any signal issues at home. Have you upgraded your routers firmware? I'm running an 802.11n D-Link DIR-655 and all is well here. :)
 
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