I think Apple is misrepresenting MobileMe Gallery

[yoganandaz]

Hi,

I'm writing to inform Macrumors/mac users about "actual size images" within MobileMe Gallery.

I spoke to MobileMe live support today about My Gallery and actual image size photos. I used my MobileMe gallery to post high resolution images via Aperture for a client to download images from my gallery.

Here's the transcript from the support:

My name is Chad and the Apple tech is David B.


MobileMe Chat Support Transcript - Do Not Reply To This Message
General Info
Chat start time Sep 8, 2008 5:25:21 PM EST
Chat end time Sep 8, 2008 5:58:21 PM EST
Duration (actual chatting time) 00:33:00
Operator David B.
Chat Transcript
info: queue_cmd:1:0:2
info: Hi, my name is David B.. Welcome to Apple!
Chad : Hi
David B.: Good Afternoon Chad, how may i assist you?
Chad : Did you get my issue when I logged on?
David B.: i am looking into the issue, have you contacted us before about this issue?
Chad : no
David B.: you may get random messages stating that i will be right with you, do not worry for i am still here, okay?
Chad : ok
David B.: I'll be right with you.
David B.: Thank you for waiting. I'll be with you in just a moment.
Chad : ok
David B.: what operating system version do you have? Could you tell me what version of aperture you are using?, are you using aperture with iphoto?
Chad : 10.5.4, Aperture 2.1, I use both apps to synch...
David B.: okay, one moment please.
Chad : iPhoto 7.1.4
David B.: I'm sorry for the delay. I'll be right with you.
David B.: Thank you for waiting. I'll be with you in just a moment.
David B.: I'll be right with you.
David B.: how large are your pictures?
Chad : between 2-8 megapixels
David B.: okay,
David B.: try to convert them so they're one meg and below and you should be great.
Chad : I have to have the actual size photos as I'm using them for business
Chad : My actual size images in my galleries somehow converted down to small sizes without my doing..
David B.: MobileMe isn't for business usethose are very very large photos for MobileMe to handleand compressing them into a smaller size will greatly improve his ability to upload them to MobileMe
David B.: further convert them down and to try uploading them again
Chad : Good to know.. Can you recommend another professional service?
David B.: I'm sorry for the delay. I'll be right with you.
David B.: You are very welcome. no, im sorry i do not know of any professional services that can handle this.
Chad : Thanks anyways.. Would like to see Apple upgrade MobileMe for professional use....
David B.: when you fill out the survey, let them know that, okay?
David B.: Thank you for chatting with us. We value your feedback. Please click the blue "Close" button at top left to answer a few questions about your experience with us today.
Chad : Okay... Will do.. Thanks..
David B.: You are very welcome, Have a Great Day.
Chad : You as well...
David B.: thank you


I think Apple is misrepresenting MobileMe. This is from the MobileMe features page: http://www.apple.com/mobileme/features/gallery.html

"Print-quality downloads.
You can allow visitors to download "high-resolution copies" of their favorite photos or entire albums right from their browser. Your photos download as full-size JPEGs (highest resolution) or images optimized for 16-by-20-inch prints (smaller file size)."


How many megapixels is a "high resolution copy" and what is a "print - quality download"?

I probably won't buy a MobileMe account because of this detail now.

Thought I'd share this with you.

Thanks,

Chad

 

[hanschien]

You know that you can publish the full quality photo.

 

[yoganandaz]

Yes. The full quality files I use are 1-12 megs per photo.

You know that you can publish the full quality photo.

 

[nparmelee]

Why not leave the smaller pictures for people to look at in the gallery and then zip the originals that are larger and provide the link? There is a difference between professional quality printing and what most people would do when looking at friend and family pictures. Apple does say that the service is designed for personal and not business use.

 

[bluenoise]

This is good to know. I often send photos to relatives and I didn't realize they'd get resized. I will send them as files instead.

For the past few years, I've been happy with Pbase.com for professional photo hosting, though I'm not a professional.

 

[agrayphoto]

I think nparmelee left out to load those zipped files to your public folder on idisk and provide the link to your client.

 

[IgnatiusTheKing]

load those zipped files to your public folder on idisk and provide the link to your client.

That, in my opinion, is the thing to do.

 

[paige.findley]

MobileMe Gallery: Maximum Photo Size

saw this article online. dunno if it is helpful or not: http://support.apple.com/kb/HT1071