so previously, preset combinations of watch and bands were sold; now that we are able to pick the band, I wonder how returns or exchanges happen.
I never thought about going and exchanging a band that came with a watch as it was just assumed that they are basic black/white/pink sand bands and you get them with the watch.
If someone ends up not liking the band they chose, and they want to exchange it, do they have to return the whole watch/band set and buy another watch with a different color?
or do we think they will let us go in and just exchange the band itself? I'm genuinely curious as it would make no sense to return the whole watch now that they let you mix and match the colors.
Ideally, I would love it if they would let us go in and just take the band and ask for an exchange if someone was disappointed with their band once they got it.
if any one tries it or gets an answer, I'd love to hear.
Edit: I guess what made me think more of this is the fact that when you get your phone online, you get a package that looks to be what always ships: its a box cover/sleeve with the Apple Watch box and separate band box inside and plastic wrap around it all.
but, the watch that I chose to pick up at my local apple store was packaged in the same sleeve/outer cover but not plastic wrapped.... and inside was the sealed watch box and a RETAIL band box for the band of choice. I ordered one for delivery and three for in store pickup and all three store pick ups were done the same way. So it looks like the order was sent to the store, a store employee picked the right color watch and then picked a retail box for the band color I selected and then put them together in the store.
the band box is exactly the same one you'd pick up from the shelf yourself if you bought the band alone.
I never thought about going and exchanging a band that came with a watch as it was just assumed that they are basic black/white/pink sand bands and you get them with the watch.
If someone ends up not liking the band they chose, and they want to exchange it, do they have to return the whole watch/band set and buy another watch with a different color?
or do we think they will let us go in and just exchange the band itself? I'm genuinely curious as it would make no sense to return the whole watch now that they let you mix and match the colors.
Ideally, I would love it if they would let us go in and just take the band and ask for an exchange if someone was disappointed with their band once they got it.
if any one tries it or gets an answer, I'd love to hear.
Edit: I guess what made me think more of this is the fact that when you get your phone online, you get a package that looks to be what always ships: its a box cover/sleeve with the Apple Watch box and separate band box inside and plastic wrap around it all.
but, the watch that I chose to pick up at my local apple store was packaged in the same sleeve/outer cover but not plastic wrapped.... and inside was the sealed watch box and a RETAIL band box for the band of choice. I ordered one for delivery and three for in store pickup and all three store pick ups were done the same way. So it looks like the order was sent to the store, a store employee picked the right color watch and then picked a retail box for the band color I selected and then put them together in the store.
the band box is exactly the same one you'd pick up from the shelf yourself if you bought the band alone.
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