I've got a horror story here, with just a sliver of hope:
At work, on a windows computer. Went to icloud.com to look at my emails. Added user name, then password, then two step authentication pin. Apps loaded up. Clicked on mail. Got the spinning cog. Then browser automatically went back to icloud.com main webpage. Weird.
Started to log back into icloud.com. I receive the message that my ID or Password was incorrect. Weird because it just worked. Try again. Nothing. Type slower, make sure capslock is off, etc - nothing.
Annoying, but okay, I'll change my password. I hit forget password. I put in my cellphone number for a code, give the browser the code. Then it asks if I'm on my mac, but that's at home. I click to do another way, so it says it'll send a code to my icloud email which I can't access because I can't access icloud. Then it asks if I can verify my credit card - but the number doesn't match anything I have - then I remember maybe it's my apple card. I can't access my apple card because the icloud password needed keeps popping up on my phone and removing the numbers. ****. I click on "I don't have access to the card" which puts the account into recover mode.
I call apple. We walk through a bunch of steps. Including them taking over my cell phone screen. The guy concludes there is nothing they can do and we have to wait for the Apple recovery process since it's automated. There is no way of handling it. He says there is a known issue with some of the secondary steps to password resets.
I ask him what happens if they can't recover my account. He tells me that everything will be locked and I'll need to start a new account - there will be no way of recovering the account and I'll lose everything. All my icloud files will be gone. Contacts, gone. They have no answer for why I could log in one moment and not log in the next. Now I'm stuck waiting 23 more hours and it could take longer.
At work, on a windows computer. Went to icloud.com to look at my emails. Added user name, then password, then two step authentication pin. Apps loaded up. Clicked on mail. Got the spinning cog. Then browser automatically went back to icloud.com main webpage. Weird.
Started to log back into icloud.com. I receive the message that my ID or Password was incorrect. Weird because it just worked. Try again. Nothing. Type slower, make sure capslock is off, etc - nothing.
Annoying, but okay, I'll change my password. I hit forget password. I put in my cellphone number for a code, give the browser the code. Then it asks if I'm on my mac, but that's at home. I click to do another way, so it says it'll send a code to my icloud email which I can't access because I can't access icloud. Then it asks if I can verify my credit card - but the number doesn't match anything I have - then I remember maybe it's my apple card. I can't access my apple card because the icloud password needed keeps popping up on my phone and removing the numbers. ****. I click on "I don't have access to the card" which puts the account into recover mode.
I call apple. We walk through a bunch of steps. Including them taking over my cell phone screen. The guy concludes there is nothing they can do and we have to wait for the Apple recovery process since it's automated. There is no way of handling it. He says there is a known issue with some of the secondary steps to password resets.
I ask him what happens if they can't recover my account. He tells me that everything will be locked and I'll need to start a new account - there will be no way of recovering the account and I'll lose everything. All my icloud files will be gone. Contacts, gone. They have no answer for why I could log in one moment and not log in the next. Now I'm stuck waiting 23 more hours and it could take longer.