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iPhone iCloud Backup Fails

L

ldstern

macrumors newbie
Original poster
Sep 6, 2006
15
0
Since jailbreak on 6.1 IOS, I have been able to backup to iCloud on my iPhone 5. Backup fails after a few seconds. I tried turning iCloud backup option off and then on again. It made no difference. I have plenty of available storage space.

Anyone else with this issue?
 
I had the issue. Do you by any chance have PkgBackup installed? For some reason, it doesn't play nice with iCloud stuff. I had to restore, re-jailbreak, and reinstall everything except PkgBackup to get it working again.
 
I do have PKGBackup installed. I removed it but still can't backup. I guess I'll try to restore and rejailbreak. Hate to have to do this. Thanks for your help.
 
I think I found a,solution. I uninstalled PKGBU and then reinstalled. When opening app, I selected the option to allow access to iCloud photos. I then was able to perform a successful iCloud backup. When I originally installed the app, I chose the option to deny access to iCloud photos..
 
May be simpler?

@ldstern

So I was having the same problem today with my iPhone 5 on 6.1

Before trying to uninstall PKGBackup and reinstall it, I thought of something else. There is a way to give the app permission to access your photos other than just at installation. For future reference, you can go right into settings/privacy/photos and restore privileges to PKGBackup.

I tried that and then just did one final backup with PKGBackup and then tried to do an iCloud backup and it worked :) YAY!:apple:
 
I have iFile but can't locate folder settings/privacy/photos. Can you help with accessing this folder? Thanks
 
It's a known issue..developer is aware..to fix it:

1. Uninstall PkgBackup
2. reboot phone (not respring)
3. Reinstall PKG
4. Launch PKG (you can let it analyze) then press home.
5. go to settings..try the iCloud backup and it should work. PKG will work as well.
 
JSingr said:
It's a known issue..developer is aware..to fix it:

1. Uninstall PkgBackup
2. reboot phone (not respring)
3. Reinstall PKG
4. Launch PKG (you can let it analyze) then press home.
5. go to settings..try the iCloud backup and it should work. PKG will work as well.
Click to expand...

still doesnt work for me. on ipad and iphone. i like this app for backups but it is a lot of work trying to get it to work. not sure if it is worth it.
 
What is the error you're getting with iCloud?

I missed a last step. Turn off then on iCloud backup
 
ldstern said:
I have iFile but can't locate folder settings/privacy/photos. Can you help with accessing this folder? Thanks
Click to expand...

I don't think he means in iFile. I think he means just open the settings app then privacy then photos. I could be wrong though.
 
Finally late last night, after doing it the exact same way each time, the 17th and 19th time was the charm. Didn't do anything different but was able to get both devices to backup to icloud.
 
actually a simpler fix just discovered is to enable "activate" in settings/pkgbackup to reset all settings.
 
JSingr said:
It's a known issue..developer is aware..to fix it:

1. Uninstall PkgBackup
2. reboot phone (not respring)
3. Reinstall PKG
4. Launch PKG (you can let it analyze) then press home.
5. go to settings..try the iCloud backup and it should work. PKG will work as well.
Click to expand...

EXCELLENT ! I was about to lose hope until I dug deeper into searching for answers. Bam fixed!!

(animation) Backing Up...
Estimating time remaining... (About 6 hours remaining)
So far so good!!!

P.S. don't forget to turn iCloud backup OFF then ON again for it to finally work again.

JSingr said:
actually a simpler fix just discovered is to enable "activate" in settings/pkgbackup to reset all settings.
Click to expand...

Oh, I didn't try this method, oh well what ever works! I'll try this way if it happens again.
 
Thank you for this thread, and the answers contained therein. My iPhone 5 was backing up to iCloud, but my iPad mini had stopped. It would try, and then fail pretty quickly. "iCloud backup could not be completed." And no amount of voodoo would get it working again. I was getting frustrated and almost ready to give up. (Restoring wasn't an option really as I am jailbroken on iOS 6.1.2 and now only iOS 6.1.3 is being signed.)

One related symptom I noticed was that when I would go to "Settings -> iCloud -> Manage Storage -> iPad mini" (in the hopes of toggling off Photo backup, at least temporarily,) the wheel would spin and it would never actually show the list of toggles. It would just sit on that screen forever. I knew that if I couldn't fix that, then the backup would never complete. And it never did... I tried lots and lots of things:

I deleted the old backup, toggling iCloud off and on again, both via iTunes as well as on the device itself (countless times)
I uninstalled PkgBackup (even though it was updated recently to fix this conflict)
I uninstalled a bunch of other non-essential Cydia tweaks
I deleted all of the photos on my iPad mini
I deleted my iCloud account and added it back (first as mac.com, then as icloud.com, then again as mac.com)
I ran iCleaner Pro and removed unused dependencies
I rebooted the iPad mini (countless times)
I sacrificed a black goat while chanting prayers in the name of Cupertino

...and nothing worked.

It was only when I reinstalled PkgBackup, in the hopes of following the tips in this thread, that I was FINALLY able to get it fixed. I didn't have to grant access to photos again, I didn't have to "activate" in settings. I merely reinstalled PkgBackup and ran a single backup there. And then went back to Settings -> iCloud and manually started a backup.

And it is currently performing that backup, with "about 16 minutes remaining."

Huzzah! Thanks for the push, gang. I feel a lot better knowing automatic wireless iCloud backups will be operational.
 
I had the same exact issue too, and this worked like a charm! Thanks, backing up right now.

Fofer said:
Thank you for this thread, and the answers contained therein. My iPhone 5 was backing up to iCloud, but my iPad mini had stopped. It would try, and then fail pretty quickly. "iCloud backup could not be completed." And no amount of voodoo would get it working again. I was getting frustrated and almost ready to give up. (Restoring wasn't an option really as I am jailbroken on iOS 6.1.2 and now only iOS 6.1.3 is being signed.)

One related symptom I noticed was that when I would go to "Settings -> iCloud -> Manage Storage -> iPad mini" (in the hopes of toggling off Photo backup, at least temporarily,) the wheel would spin and it would never actually show the list of toggles. It would just sit on that screen forever. I knew that if I couldn't fix that, then the backup would never complete. And it never did... I tried lots and lots of things:

I deleted the old backup, toggling iCloud off and on again, both via iTunes as well as on the device itself (countless times)
I uninstalled PkgBackup (even though it was updated recently to fix this conflict)
I uninstalled a bunch of other non-essential Cydia tweaks
I deleted all of the photos on my iPad mini
I deleted my iCloud account and added it back (first as mac.com, then as icloud.com, then again as mac.com)
I ran iCleaner Pro and removed unused dependencies
I rebooted the iPad mini (countless times)
I sacrificed a black goat while chanting prayers in the name of Cupertino

...and nothing worked.

It was only when I reinstalled PkgBackup, in the hopes of following the tips in this thread, that I was FINALLY able to get it fixed. I didn't have to grant access to photos again, I didn't have to "activate" in settings. I merely reinstalled PkgBackup and ran a single backup there. And then went back to Settings -> iCloud and manually started a backup.

And it is currently performing that backup, with "about 16 minutes remaining."

Huzzah! Thanks for the push, gang. I feel a lot better knowing automatic wireless iCloud backups will be operational.
Click to expand...
 
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