That wasn't my question though. That's your total available storage for your family account. How much storage is her Mail app using? Also I edited my post to add a couple other suggestions hoping to get those edits in before you responded, but you are quick on the draw!
So if her total Apple Mail storage is almost 282MB, not GB, then it sounds like another iCloud app is using a lot of storage. When she looks on her Mac or iPhone's storage graph, what's the largest storage hog?
Yes, stock apple mail app. I don't see any edits to the post, the only link I see is checking available iCloud storage. Thanks
Here's the troubleshooting suggestions I added: "She could try deleting the mail app and re-adding it, or try Reset All Settings, both as troubleshooting steps." I'd back up first of course.
no, but she does have 2 email addresses attached to the 1 account ****@me.com and ***@icloud.com. If I send an email to her @icloud.com address, she gets it. If I send to the @me.com address, I get the over quota kickback.
Forgive me for asking this, but is the first part of both of those email addresses exactly the same, i.e., jane@me.com and jane@icloud.com? It's behaving as though they are separate Apple IDs each with its own storage quota.
Yes, they are the same. And both are listed as email addresses in the mail app, phone app and web iCloud login.
When you say both are listed in the mail app, under Settings > Mail > Accounts shows as 1, and in the detail, shows only one iCloud account? If it's something different than that, a screenshot (with the account name redacted) might be helpful to see.
It sounds like they're set up OK. I'm assuming her phone also only shows the primary Apple ID address. But I'm stumped at this point why the @me.com is behaving so wonky. I'd suggest contacting Apple Support unless someone else can chime in with another suggestion.
I guess that is the next step. Another odd behavior is that she can email herself through webmail, but not through the mac app or phone app.
We had several chat and phone call sessions with various levels of support until they kicked up to the engineers and then it was fixed in about 36 hours. She ended up going about 7 days without email.I'm having the exact same problem. I maxed out my data and was not able to receive new emails (over quota delivery error). I upgraded to the 200 gb plan but I can still not receive mail on my mac.com or me.com addresses. The iCloud.com address seems to be working. I spoke to apple support and they have not been able to resolve...callback planned for Nov 11th which will put me at ~1week without email.
Did they give any indication why the apple id email acct wasn't registering that the data plan was expanded? I've tried everything...one of the first people I spoke with suggested I use the iCloud.com email address instead. I've used the mac.com address for 12 YEARS! I would have to update my email address with hundreds of contacts.
They said it was an access problem with their servers and the engineers would have to fix it. There is nothing you can do. The problem is in server administration. You just have to get them to send it to the engineer level.