As a preface, please accept my apologies for the long post. This has been such an insane and outwardly hilarious journey that others may get a kick out of this. If it is not a kick, perhaps impetus to move to an Android device.
Since, the afternoon of July 25, I have been trying to regain the use of my iPhone 13 “Max.” The iOS’ incessant update password popup, prohibits its use. Although, the popup has two options, “Not Now” and “Settings,” selecting “Not Know” does nothing and thus, the popup persists in perpetuity, precluding the normal use of the device. Selecting “Settings,” forces the owner into a circular process with no solution. I will try to summarize the senseless process:
Option 2 is equally absurd. In short, without your password, it does not matter how many Apple owners you beseech to install the “Apple Support” app. Again, the owner is forced to endure the same ineffectual process as before. During this useless exercise, I am asked to supply the screen lock passcode of my iPad. However, I do not use or need a passcode to unlock my iPad and thus, Apple is unable to reset my passcode!
Option 3 is the epitome of Apple’s folly. Visited an Apple store. Spoke with two Apple employees and was instructed to call Apple directly as there was” nothing they could do.” Seems to be a disconnect in training as Apple employees are unaware of their own processes. During my waisted trip, I was informed that another iPhone owner visiting from Canada was advised that he would have to wait a month to reset his password. Welcome to the United States! The only way I can use my phone is to minimize the screen while the perpetual “verifying” status icon is displayed. Once this times-out, I must go through the process again.
On August 3, I received an auto email notification from Apple informing that my password reset should be available on August 16. In addition, Apple’s email notification allows me the privilege to supply “additional” information to shorten the three-week waiting period. I must now supply my credit card information. Sadly, Apple’s astute verification process sees my Mastercard as “invalid.” Although, I use the card daily, Apple thinks otherwise. So, my iPad, telephone number, email address, and credit card information are inadequate. I am curious what added steps does Apple take to validate my identity and to justify the 30-days? What is next, a stool sample? Nevertheless, I should be thankful, I only must wait 23-days while our friend from Canada must wait 30+-days! I spoke too soon. I received another email notification today (August 15), advising that the new date is August 28!
During this unnecessarily and idiotic process, I am considering upgrading to an Android device. By the time Apple gets around to “allowing” me a password reset, I will have a new phone and have forgotten about this issue and this company.
Apple will learn the hard way that their restrictive and closed-source policies are not applicable to the public. My personal information, email address, credit card, etc., is not a requirement but a privilege. I own the iPhone, I am not renting or leasing this device and thus, Apple has no authority to withhold access to my device. If they are so concerned with identity and authentication, pick up the phone or employ enough staff to manage this simple request.
Since, the afternoon of July 25, I have been trying to regain the use of my iPhone 13 “Max.” The iOS’ incessant update password popup, prohibits its use. Although, the popup has two options, “Not Now” and “Settings,” selecting “Not Know” does nothing and thus, the popup persists in perpetuity, precluding the normal use of the device. Selecting “Settings,” forces the owner into a circular process with no solution. I will try to summarize the senseless process:
- Forget password
- Get locked-out
- Submit email/telephone number to unlock
- Try password again, “unknown error” or locked out again
- Submit email/telephone number again
- Status icon “Verifying” is displayed in perpetuity
- After hours of waiting, closed it and tried again
- Get locked-out
- Submit telephone number to unlock
- Repeat process above
- “Reset your password while signing in on a new device”
- “Use someone else’s iOS device”
- “Use an iOS device at an Apple Store”
Option 2 is equally absurd. In short, without your password, it does not matter how many Apple owners you beseech to install the “Apple Support” app. Again, the owner is forced to endure the same ineffectual process as before. During this useless exercise, I am asked to supply the screen lock passcode of my iPad. However, I do not use or need a passcode to unlock my iPad and thus, Apple is unable to reset my passcode!
Option 3 is the epitome of Apple’s folly. Visited an Apple store. Spoke with two Apple employees and was instructed to call Apple directly as there was” nothing they could do.” Seems to be a disconnect in training as Apple employees are unaware of their own processes. During my waisted trip, I was informed that another iPhone owner visiting from Canada was advised that he would have to wait a month to reset his password. Welcome to the United States! The only way I can use my phone is to minimize the screen while the perpetual “verifying” status icon is displayed. Once this times-out, I must go through the process again.
On August 3, I received an auto email notification from Apple informing that my password reset should be available on August 16. In addition, Apple’s email notification allows me the privilege to supply “additional” information to shorten the three-week waiting period. I must now supply my credit card information. Sadly, Apple’s astute verification process sees my Mastercard as “invalid.” Although, I use the card daily, Apple thinks otherwise. So, my iPad, telephone number, email address, and credit card information are inadequate. I am curious what added steps does Apple take to validate my identity and to justify the 30-days? What is next, a stool sample? Nevertheless, I should be thankful, I only must wait 23-days while our friend from Canada must wait 30+-days! I spoke too soon. I received another email notification today (August 15), advising that the new date is August 28!
During this unnecessarily and idiotic process, I am considering upgrading to an Android device. By the time Apple gets around to “allowing” me a password reset, I will have a new phone and have forgotten about this issue and this company.
Apple will learn the hard way that their restrictive and closed-source policies are not applicable to the public. My personal information, email address, credit card, etc., is not a requirement but a privilege. I own the iPhone, I am not renting or leasing this device and thus, Apple has no authority to withhold access to my device. If they are so concerned with identity and authentication, pick up the phone or employ enough staff to manage this simple request.