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uandme72

macrumors 68020
Original poster
Mar 2, 2015
2,092
686
Expected behaviour:

Apple Support website link given below, indicates that the Phone and FaceTime call history must get synced between Apple devices on same iCloud ID.






iOS Settings > Apps > Phone > “Calls on Other Devices” is toggled On while observing this issue.

The call must appear in the recent call history through iCloud syncing, whenever the devices are switched on, connected to the network and logged on to the iCloud ID. This must happen even if the devices were not switched on at the time of receipt of the call and were turned on at a later point of time, or HandOff/ Continuity was not enabled and devices were not in proximity to each other. Thus the call history syncing between devices should not depend solely on Continuity/ Handoff and proximity of the devices.

The syncing of Call History between devices should be asynchronous and should use iCloud to show the call history on all devices logged on to the iCloud ID.



Observed behaviour:

Even though the toggle for Phone & FaceTime is On in iOS Settings > iCloud > Saved to iCloud [See All], and “Calls on Other Devices” is also toggled On for all devices, the call list from Phone app does not sync between an iPhone logged in to same iCloud ID and another iPhone , iPad or macBook.

This Call History syncing happens only if at the time of receiving the call, the devices were connected to the network, continuity/ handoff was enabled, devices were in proximity to each other, and devices were logged on to the same iCloud ID.

The syncing of Call History does not happen if at the time of receipt of the call the Continuity/ HandOff is not enabled, or if the devices were not switched on, connected to the network, and logged on to the same iCloud ID.



The incoming calls sync in the Recents call history of the devices only if those devices remained switched on at the time of receiving the call, and they actually received the incoming call ring due to handoff/ continuity/ “Calls on Other Devices”, irrespective of whether the calls were actually picked up or answered on the other devices.



This indicates call history is not syncing through iCloud but through HandOff/ Continuity/ iOS Settings > Apps > Phone > “Calls on Other Devices” etc.


iCloud syncing is not working properly for the purpose of call history, even though it has been stated to be so in the apple support article link mentioned above.
 
i observed the same behaviour. with macos 15.1.1 and ios 18.1.1 but i have additional issues. currently i had only incoming calls from continuity/handoff in facetime call history from my imac since upgrading both os this week.

disabling icloud, facetime, whatever did not fix it. also call history clearing did not fix it.

has anyone working this with the mentions operating system versions. and has anyone an idea how to fix this?
 
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