I got notice of that I was charged for an automatic renewal of a 1 year family pack on 12/29.
I called Apple and told them I had received a 1 year family pack as a Christmas present and would prefer to use the gift code instead of being charged.
They said they'd temporarily cancel my account, then refund the automatic renewal, and that I should just enter my gift code at mm.com. I did so and my account was reinstated without a hitch.
A week later, I saw a refund in my bank account for $107.79. That amounts to a $99 family pack plus NYC tax.
The problem is, back when they automatically renewed my account, somehow they charged me $162.23 for the year.
A chat session with an mm rep ended with a second refund for $54 being issued, and the chat rep scratching their head as to how this happened.
The inner conspiracy theorist in me can't help but think I can't be the only person on the planet to have been arbitrarily overcharged.
Might wanna check your statement...
I called Apple and told them I had received a 1 year family pack as a Christmas present and would prefer to use the gift code instead of being charged.
They said they'd temporarily cancel my account, then refund the automatic renewal, and that I should just enter my gift code at mm.com. I did so and my account was reinstated without a hitch.
A week later, I saw a refund in my bank account for $107.79. That amounts to a $99 family pack plus NYC tax.
The problem is, back when they automatically renewed my account, somehow they charged me $162.23 for the year.
A chat session with an mm rep ended with a second refund for $54 being issued, and the chat rep scratching their head as to how this happened.
The inner conspiracy theorist in me can't help but think I can't be the only person on the planet to have been arbitrarily overcharged.
Might wanna check your statement...
