If you've received a replacement Mac did Apple send you a confirmation before you returned the old Mac? How long did it take?

[MisterAndrew]

Apple offered to replace a Mac under AC+ that had been in for repair several times. I've been dealing with customer relations and they seem very nice, except I'm starting to feel nervous because I returned the old Mac using the shipping label they sent me, but I haven't received any info about the replacement. We worked it out over the phone originally, including the specs of the replacement, and they told me the new one will be ordered after the old one is received. It's been over a week since the old one was delivered to them. I sent an email asking for a confirmation of the replacement order and an estimated delivery date. They replied that they have no new info to provide.

They gave me the option of paying upfront for the replacement or sending the old one in first. I elected to send the old one in first. Is it typically better to pay for the replacement first?

This is the first time I've gone through this before, so I don't know what to expect. That's why I am asking what your experience has been.

I won't share any specific details (such as the type of Mac etc) since it's an ongoing case and I imagine Apple wants to keep things like this confidential.

 

[Incision]

I have two different types of experience for this:

Personally - I have had two machines replaced by Apple under AppleCare due to multiple repairs and I elected to do the advanced replacements. One time it went very smoothly, but the other time I ran into a bit of trouble. They give, I believe, 10 days to return your machine to them once the new machine is delivered. I shipped mine 6 days after I got the replacement, but it took a while to be delivered so they charged my card for the new machine. I reached out to them and they did an investigation and eventually refunded the card after about 1-2 weeks.

Business - I worked in IT for a company where I handled the purchasing and support of our Mac environment. We had decent sized user base (200+) and we had a few machines that needed to be replaced. We always had backup machines that were ready to deploy so we sent the machines in ahead of the replacement. It was fairly regular to not hear anything about them receiving it or not getting any communication until we got shipping info.

Also if it was ever offered to do it in store I selected that option. Much nicer to just drop it off and leave with the new machine same day.

 

[MisterAndrew]

On the day they confirmed receipt of the old one I looked at the delivery estimate for the new one on the Apple store website and it was late this week, so about today, but now it shows about 2 weeks out if ordered now. So they must be experiencing delays due to Christmas. I'll just have to remain patient I guess.

 

[MisterAndrew]

It’s been 3 weeks since they confirmed receipt of the old one. Still no updates.

 

[satcomer]

I still have my 2008 Dual Mac Pro and then got this M1 Mac Book Air last Year! It's like really new and is really cool and helped me in my retirement to help others in town to get n wireless and the different ranges! for large homes I always went their choice on mesh setups in their home and where to put them through the home! I even at this one guys workshop in basement man cave he setup how running wires to his audio stack, receiver and TV! He is simply amazed at Flat panel technology though!

 

[Incision]

It’s been 3 weeks since they confirmed receipt of the old one. Still no updates.

Any Updates? or have you reached out to Apple again?

 

[MisterAndrew]

Any Updates? or have you reached out to Apple again?

Yes, it's on its way with the courier. Must have just been delayed due to the holidays.