Illustrator CS2/Suitcase problem?

[SteveBeat]

User is using Illustrator CS2 on a PowerMac G5. Suitcase X1 is the font management tool. When opening a PDF document, the user can see the correct fonts displayed. However, when attempting to view the EPS of the original document, Suitcase shows the fonts involved as activated and viewable in the Suitcase window even if they don't show up in the EPS file and are replaced by other fonts.

If I didn't explain that clearly:

A) AICS2 with Suitcase, OS 10.4.9
B) EPS document should have auto-activated fonts
C) Fonts show in Suitcase, not in EPS document

Any help would be gladly appreciated.

 

[iMeowbot]

Viewing the PDF may not be telling much, if for example the fonts are embedded then it doesn't much matter what the font mangler does.

Does Illustrator throw up a dialog complaining about missing fonts in the EPS, or does the swap happen silently? Do the Postscript names of the missing fonts match those for the versions installed on this machine?

 

[SteveBeat]

Viewing the PDF may not be telling much, if for example the fonts are embedded then it doesn't much matter what the font mangler does.

Does Illustrator throw up a dialog complaining about missing fonts in the EPS, or does the swap happen silently? Do the Postscript names of the missing fonts match those for the versions installed on this machine?

Illustrator puts up absolutely no errors at all. The fonts are just automatically replaced. The font files have been replaced and seem fine.

 

[iMeowbot]

Curious, Illustrator likes to whine when it doesn't get the fonts it wants. In Illustrator's preferences, it might be a good idea to hit the "Reset All Warning Dialogs" button in the general section to make sure it isn't hiding useful diagnostic information.

Some things you can try: clear out the system font caches (trash everything inside /Library/Caches/com.apple.ATS and reboot), Tiger has a habit of sometimes losing track of these.

If that doesn't work, try temporarily disabling Suitcase and installing the troublesome fonts by hand (by dragging them to ~/Library/Fonts or with Font book). This will at least let you know of Suitcase or something else is the culprit.

[edit: More ideas from Adobe that you can look into. ]