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iPhone 15 Pro Max I’m having issue with Citzen one need some helps
- Thread starter Alexrat1996
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I opened a Citizen One account for an Xbox Series X a few years ago. If you have an open account then there's NO need to reapply if you are making a new purchase. However if you are opening a new account, that message means they want you to call them. They will probably ask you a series of questions to verify you are the person opening the account and responsible for paying off the loan.
I would look up Citizens One number independently and give them a call. They may just want to verify identity. I would not use links or phone numbers directly from the message just in case it’s a scam email.
Are they always going to ask me this because I have an iPhone 15 Pro Max I only returned one and repurchased and then I’m trying to upgrade my mom‘s 14 Pro Max and I get the message but when I upgrade mine next year are they gonna give me the same issue?
Any time you take a loan out (or several loans out) the lender may want to verify information like identity, income, residence etc. Just wait until Monday and give a call. Not sure if you or Mom set up the loan, but they may be questioning a second iPhone loan under one individual.
It’s under a family plan so I Handle everything and they did an escalation but no one will review it till Monday at the most.
The phone sells out quickly.
Do you think I abused the system doing one of my returns and rebuying it and buying my mom phone ?
No - I think they probably want to verify your identity 
Maybe running multiple inquiries raised a flag, and they want to make sure it's you doing the purchasing.
Maybe running multiple inquiries raised a flag, and they want to make sure it's you doing the purchasing.
Oh ok I called Equifax they see nothing wrong I hope this isn’t an issue for next year iPhoneNo - I think they probably want to verify your identity
I called them no update there escalating that will take 4 days to review to get approval and Equifax says the credit is OK.No - I think they probably want to verify your identity
Some one from that department should call me
Seems like I won’t be getting another phone by the end of the week
Sorry to hear that. I had issues with them as well. Applied right before the pre-order. I was approved. Went to Apple's site on launch day, tried completing my order and it errored out. Tried 3 more times still got errors. A few hours later after I finally thought my purchase was successful, I got an email from them stating my application wasn't approved. Cancelled that order, finally went with ATT only to get another email a few hours later stating I was approved. Very frustrating day. After I called them to find out what the issue was (probably applied to many times) , I decided to cancel my account with them.
Did you ever go back with Citzen one?
There bs saying you can applying and will let me applying next year for the 16 ultra no issues I doubt it
I didn't. Since I cracked my iPhone 13 PM, Apple wouldn't give me anything for a trade in. ATT gave him 835.00.
The issue was fixed on my end by a representative had to call me to approve and verify my information but I really hope when I upgrade next year this is not an issue.