The behavior/symptoms, and this behavior comes and goes randomly but is happening often enough to make this an unsustainable situation-
--- SETTINGS app often just opens to a black screen and then crashes me back to the Home page, or eventually shows the Settings Menu, but sometimes even clicking on a menu item sends the whole phone into a reboot or kernel panic.
--- Certain apps won't open, and just tapping them causes the whole phone to freeze then do a 5-6 minute reboot cycle.
--- 2 or 3 times, the phone froze mid-swipe between the Home page and the next page of apps, was frozen for about 2 minutes, then cycled through a 5 minute reboot.
--- Even though I restored from my previous phone, it did not bring back all of my Messages and didn't bring back any of my Safari tabs. It's been probably about 20 hours since I did the restore, and even though it gave me a message that restoration was complete, I think it didn't really complete, as whenever I open Messages I see "Syncing with iCloud paused".
How we got here-
--- The first time I tried to set up the phone, I chose to transfer data from my old iPhone (13 Pro), and put them next to each other. After several minutes the ETA for transfer was 13 hours, then it crept up to 15 and 16 hours. This was untenable for me, and I hit the Cancel button and started the setup process over.
--- The second time, the 16 Pro did not recognize my 13 Pro as a device it could log in with, so it glommed onto my iPad and I did the login through that. I got no option to transfer data, it just began the WiFi iCloud process. I canceled it.
--- The third time, the 16 still did not recognize the 13 as a nearby device (I'm wondering if this is because my phone number had now been officially switched to the 16 from the first setup attempt?), so I logged into the 16 manually. Again, there was no option to transfer data from another phone, so I chose iCloud and Restore from Back up from my most recent iCloud back up of my 13 Pro.
--- This morning I updated the iOS from 18 to 18... lol. It did not solve the crashing problems. Maybe I should've done this first before the original restoration? But also there was no prompt to update the iOS before setup. I feel like shipping with a faulty iOS might be the root of the issue?
The third restore was started about 4pm yesterday. It's 1pm now and the crashing and lagginess is off the charts. My plan is to try to restore to factory default again tonight and try to start all over and leave it running overnight, and if that doesn't work to just be at the Apple Store Monday morning when they open in hopes of getting some Genius attention.
Anyone have any insight or experience with this? Did I corrupt something by interrupting the original restore cycle? Am I wrong for expecting my Safari tabs and Messages to come through with an iCloud restore? I do have all of those apps selected on my old phone under the iCloud settings, so I expected it to just seamlessly mirror my old phone.
--- SETTINGS app often just opens to a black screen and then crashes me back to the Home page, or eventually shows the Settings Menu, but sometimes even clicking on a menu item sends the whole phone into a reboot or kernel panic.
--- Certain apps won't open, and just tapping them causes the whole phone to freeze then do a 5-6 minute reboot cycle.
--- 2 or 3 times, the phone froze mid-swipe between the Home page and the next page of apps, was frozen for about 2 minutes, then cycled through a 5 minute reboot.
--- Even though I restored from my previous phone, it did not bring back all of my Messages and didn't bring back any of my Safari tabs. It's been probably about 20 hours since I did the restore, and even though it gave me a message that restoration was complete, I think it didn't really complete, as whenever I open Messages I see "Syncing with iCloud paused".
How we got here-
--- The first time I tried to set up the phone, I chose to transfer data from my old iPhone (13 Pro), and put them next to each other. After several minutes the ETA for transfer was 13 hours, then it crept up to 15 and 16 hours. This was untenable for me, and I hit the Cancel button and started the setup process over.
--- The second time, the 16 Pro did not recognize my 13 Pro as a device it could log in with, so it glommed onto my iPad and I did the login through that. I got no option to transfer data, it just began the WiFi iCloud process. I canceled it.
--- The third time, the 16 still did not recognize the 13 as a nearby device (I'm wondering if this is because my phone number had now been officially switched to the 16 from the first setup attempt?), so I logged into the 16 manually. Again, there was no option to transfer data from another phone, so I chose iCloud and Restore from Back up from my most recent iCloud back up of my 13 Pro.
--- This morning I updated the iOS from 18 to 18... lol. It did not solve the crashing problems. Maybe I should've done this first before the original restoration? But also there was no prompt to update the iOS before setup. I feel like shipping with a faulty iOS might be the root of the issue?
The third restore was started about 4pm yesterday. It's 1pm now and the crashing and lagginess is off the charts. My plan is to try to restore to factory default again tonight and try to start all over and leave it running overnight, and if that doesn't work to just be at the Apple Store Monday morning when they open in hopes of getting some Genius attention.
Anyone have any insight or experience with this? Did I corrupt something by interrupting the original restore cycle? Am I wrong for expecting my Safari tabs and Messages to come through with an iCloud restore? I do have all of those apps selected on my old phone under the iCloud settings, so I expected it to just seamlessly mirror my old phone.
Last edited:
