iMac 27" Headphone Jack Not Working!

[Bonham]

Hi All,

I recieved my 27" iMac a few weeks ago and everything has been perfect until a couple of days ago when the headphone jack stopped working.

- The built-in internal speakers still work.
- Cannot get any sound from any headphones/speakers attached.
- Cannot adjust the volume when anything is plugged into the headphone jack. When I try a circle with a slash through it appears.
- Under 'Sound' in system preferences the menu reads "Digital Out" and says that it has "no control properties"
- Does not work when in Windows 7 under Bootcamp

Have tried resetting the PRAM and the SMC....no change.
Have tried re-installing Snow Leopard....no change.

Is there anything else I can do? Would hate to suffer the massive downtime of sending my computer back for the sake of a headphone jack.

Any help is much appreciated!

 

[BreadMaster]

Sounds like you've tried everything - I'd just bring it in to the Apple Store

 

[AppleZwei]

Hi All,

I recieved my 27" iMac a few weeks ago and everything has been perfect until a couple of days ago when the headphone jack stopped working.

- The built-in internal speakers still work.
- Cannot get any sound from any headphones/speakers attached.
- Cannot adjust the volume when anything is plugged into the headphone jack. When I try a circle with a slash through it appears.
- Under 'Sound' in system preferences the menu reads "Digital Out" and says that it has "no control properties"
- Does not work when in Windows 7 under Bootcamp

Have tried resetting the PRAM and the SMC....no change.
Have tried re-installing Snow Leopard....no change.

Is there anything else I can do? Would hate to suffer the massive downtime of sending my computer back for the sake of a headphone jack.

Any help is much appreciated!

Does it only do this in WIndows 7?

 

[Bonham]

It does it in both OSX and Windows 7...spoke to an AppleCare specialist last night who was a bit baffled by the problem. He arranged for an on-site repair to take place in the next couple of days which should sort everything out.