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iMac 27" Quad Core i7 Problem Recap

Freis968

Freis968

macrumors 6502a
Original poster
Mar 1, 2007
687
3
Ocoee, Florida
Can someone who has been keeping track of all the known issues with the new iMacs post them all here so that when I get my iMac 27" Quad Core i7 I know what issues to be looking for?

So far, there is:

1. Yellow Tinge
2. Cracked lower left hand corner glass
3. Loud hard drive
4.
5.

and so on and so on and so on...:(
 
Some people have complained about flickering displays and over-taxed processors / slow downs (possibly a Flash issue) on all models of the new iMacs.

Of course, many prople have had no problems at all with the new iMacs.

(I haven't got one, just reporting what I've read elsewhere.)
 
UAofE said:
Here is a quick recap, this is the 28th thread on the subject.
Click to expand...

Not to mention, any problems that are actual problems are self evident. I swear, it seems like some people want to create issues for themselves.

If you take delivery of your iMac and you don't notice anything wrong with it guess what? There is nothing wrong with it. Enjoy it!
 
The only problem I have with mine is a few stuck pixels in isight camera. But other than that it's perfect. So I will live with it. To check if yours has some..launch isight and cover up camera with black cloth.
 
steve31 said:
The only problem I have with mine is a few stuck pixels in isight camera. But other than that it's perfect. So I will live with it. To check if yours has some..launch isight and cover up camera with black cloth.
Click to expand...

It's a camera. How can it have stuck pixels? Perhaps it has dust on the lens but stuck pixels are a problem specific to LCD displays.
 
SaSaSushi said:
It's a camera. How can it have stuck pixels? Perhaps it has dust on the lens but stuck pixels are a problem specific to LCD displays.
Click to expand...
Not sure if its dust but it looks like stuck pixels to me when I launch Photo Booth and cover up camera with a black cloth. They are only there when I launch the isight. There are a few others that have had this same issue on these forums. Thats where I learned how to try it. But it's not a big issue for me.
 
SaSaSushi said:
It's a camera. How can it have stuck pixels? Perhaps it has dust on the lens but stuck pixels are a problem specific to LCD displays.
Click to expand...

Stuck and dead pixels are common to digital camera sensors, for essentially the same reasons as LCD screens (small defects in the silicon), even for high-end DSLRs. Typically these are mapped out at the factory for proper cameras, but probably isn't much of a concern for a mini-camera like the iSight which nobody is expecting to take high-quality photographs with anyway.
 
Like it's been said before there isn't enough issues to cause a fuss.

A few isolated incidents by people who came on the forum to look for help in the first place.

I think the list above pretty much covers it.
 
UAofE said:
Here is a quick recap, this is the 28th thread on the subject.
Click to expand...

Freis968 said:
That is why this is called a recap. I thought surely someone was keeping a running tally of all the reported issues and they could be RECAPPED here!
Click to expand...

That's why I visited the thread...to see the recap (not the detailed threads, some of which I've read. Just wanted to find out if there was anything I hadn't seen.)

Thanks for the recap!
 
steve31 said:
The only problem I have with mine is a few stuck pixels in isight camera. But other than that it's perfect. So I will live with it. To check if yours has some..launch isight and cover up camera with black cloth.
Click to expand...

You should also try a white cloth since pixels can be "stuck" on or off. You might find a few more. :)
 
I'm wondering if I should get an i5 iMac from Amazon instead of the i7 in case I get a bad one and have to return it?

Apple return policy on build to order is a bit sketchy.

I don't know what to do. Why can't they just make these things in good condition?
 
powerbook911 said:
Apple return policy on build to order is a bit sketchy.
Click to expand...

I don't think the return policy is any different other than you can't return it to a physical store.

BTW, Apple has extended their return policy through the first week of Jan/10 for purchases bought on or after black friday (at least that's what the store told me). I have yellow tinge and two dead pixels, but I think I'll wait until Jan to replace it in the hope that some of these issues are corrected by then.
 
sfmountainbiker said:
BTW, Apple has extended their return policy through the first week of Jan/10 for purchases bought on or after black friday (at least that's what the store told me). I have yellow tinge and two dead pixels, but I think I'll wait until Jan to replace it in the hope that some of these issues are corrected by then.
Click to expand...

Are you talking about the 14 day policy? I would just make sure you get this in writing/see it on the website. Nothing worse than being told this by a unknowing sales person at a store and it turn out to be false and be stuck with something when you could have made things right 4 weeks earlier.
 
ibwb said:
Stuck and dead pixels are common to digital camera sensors, for essentially the same reasons as LCD screens (small defects in the silicon), even for high-end DSLRs. Typically these are mapped out at the factory for proper cameras, but probably isn't much of a concern for a mini-camera like the iSight which nobody is expecting to take high-quality photographs with anyway.
Click to expand...

Thanks for setting me straight on that. Well, glad to see my iSight (and my DSLR) has no stuck pixels. :)
 
53x12 said:
Are you talking about the 14 day policy? I would just make sure you get this in writing/see it on the website. Nothing worse than being told this by a unknowing sales person at a store and it turn out to be false and be stuck with something when you could have made things right 4 weeks earlier.
Click to expand...

Hmmm...I had the AppleCare guy call the store to confirm so I trusted him, but I did find this on the return policy section of Apple's website:

Return and Refund Policy
Items purchased at the Apple Online Store between October 31, 2009 and December 24, 2009, may be returned through January 9, 2010. Please note that all other terms and conditions provided in the Apple Online Store Sales and Refunds Policy are still applicable with respect to such items purchased, including the assessment of a 10% restocking fee on any open box item. All purchases made after December 24, 2009 are subject to the standard Apple Online Store Sales and Refunds Policy, which requires returns to be made within 14 calendar days of the date of receipt.
Click to expand...

It only mentions the online store though...I guess I'll have to call back again to confirm about in-store purchases.
 
sfmountainbiker said:
I don't think the return policy is any different other than you can't return it to a physical store.

BTW, Apple has extended their return policy through the first week of Jan/10 for purchases bought on or after black friday (at least that's what the store told me). I have yellow tinge and two dead pixels, but I think I'll wait until Jan to replace it in the hope that some of these issues are corrected by then.
Click to expand...

Actually a BTO order you flat out cannot return it. Says so in the terms.

I tried to years ago on an iBook too, and they stuck by the terms and would not let me return it as I had ordered with bigger hard drive.
 
powerbook911 said:
Actually a BTO order you flat out cannot return it. Says so in the terms.

I tried to years ago on an iBook too, and they stuck by the terms and would not let me return it as I had ordered with bigger hard drive.
Click to expand...

Ah, I see. I may be confusing online purchases with BTO purchases. I was thinking about upgrading to an i7. Can someone confirm if this is still true?
 
sfmountainbiker said:
Ah, I see. I may be confusing online purchases with BTO purchases. I was thinking about upgrading to an i7. Can someone confirm if this is still true?
Click to expand...
BTO purchases cannot be returned for a refund, but Apple will repair or replace them, of course. The number of dead pixels needed before Apple will do this is a matter of some debate, and seems to range from 1 to 7.

FWIW, my i7 iMac's screen has no dead pixels, but I haven't checked the iSight cam yet.
 
MacinDoc said:
BTO purchases cannot be returned for a refund, but Apple will repair or replace them, of course. The number of dead pixels needed before Apple will do this is a matter of some debate, and seems to range from 1 to 7.

FWIW, my i7 iMac's screen has no dead pixels, but I haven't checked the iSight cam yet.
Click to expand...

Yeah, see here is my fear of doing a BTO with Apple.

There will be something wrong with it you don't want to live with, but will be something Apple won't want to replace it for, certainly not refund. Also, if they do offer help, they often make you send in to Apple Care, when you bought a brand new computer, sending it in for repair is odd.

These 27-inchers with i7 were so attractive on paper. I was going to take the risk of a BTO. However, now I'm scared. I might wait until things sound better, or buy a stock i5 machine from Amazon or something.
 
Freis968 said:
I like how this recap thread turned into a thread about returns...why do I even bother?:rolleyes:
Click to expand...

:rolleyes:

I'll take some credit for that. :p:eek:

1. Yellow Tinge
2. Cracked lower left hand corner glass
3. Loud hard drive
4. Dead pixels
5. Screen flashing
6. Dust under screen
7. Faulty HD
8. :apple:
9. :apple:
 
I think mine has the yellow tinge everyone keeps crying about. But really, I only know about it because someone pointed out what you need to look for. Otherwise I wouldn't have noticed!

Will I do anything about it? Well...why bother? From what I've read on here some people are up to their 4th replacement already because the new ones keep coming out with the screen "issue"....sounds like a whole heap of mucking around to me.

Either way, you only notice it on a white screen really and I don't plan on staring at too many white screens while I use my Mac so...
 
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