I realize that there a million threads regarding this issue, but my question is whether the explanation provided by tech support is feasible or not?
I am currently on my third new iMac (#1-screen flickering from day one, #2 DOA). All were fully loaded. I have had my current system for ~2.5 weeks with absolutely zero issues. Today it started going through the screen flickering/blacking out behaviour that we all love so much! Now, when my first system would do this I could use SMC fan control to bump up the rpm's on the fans and the flickering would consistently stop. Because of it being a new system and not wanting to settle for that B.S. I had set up a return, while in the meantime the software fix came up. I applied the "fix", no results and returned the system.
Today, when talking with tech support regarding the same issue, I was initially offered a screen replacement at the local apple store. I complained to the tech that unless "someone" can confirm that a screen replacement does indeed fix this issue that I wasn't interested in being without a system while they organized this. After speaking with a "senior advisor", he came back and said that the issue indeed has not been associated with the screen itself, but with a problem of the connector to the screen not being seated/secured properly at the factory. In that case, fine, I'll buy that, but why after 3+ replacements would this still be happening and why would the issue arise not at startup, but after prolonged use and respond to fan modulation/temperature control (confirmed as if left to flicker without modding the fan rpm's it would go on flickering for hours)?
My issue now is I can either - A - take in the machine have it fixed, which likely wouldn't take very long, or - B - return the machine and suck it up with a MBP w/seriously worn out screen and decrepit battery until the inevitable rev B arrives sometime this spring/summer or - C - argue until I am offered return #4.
I'm leaning towards A, providing this is a plausible fix and not just a delay until my 30 day return period (increased due to CTO) is over and I am stuck with the service merri-go-round and applecare purchase.
Any suggestions or comments on this actually being a plausible fix?
Thanks
I am currently on my third new iMac (#1-screen flickering from day one, #2 DOA). All were fully loaded. I have had my current system for ~2.5 weeks with absolutely zero issues. Today it started going through the screen flickering/blacking out behaviour that we all love so much! Now, when my first system would do this I could use SMC fan control to bump up the rpm's on the fans and the flickering would consistently stop. Because of it being a new system and not wanting to settle for that B.S. I had set up a return, while in the meantime the software fix came up. I applied the "fix", no results and returned the system.
Today, when talking with tech support regarding the same issue, I was initially offered a screen replacement at the local apple store. I complained to the tech that unless "someone" can confirm that a screen replacement does indeed fix this issue that I wasn't interested in being without a system while they organized this. After speaking with a "senior advisor", he came back and said that the issue indeed has not been associated with the screen itself, but with a problem of the connector to the screen not being seated/secured properly at the factory. In that case, fine, I'll buy that, but why after 3+ replacements would this still be happening and why would the issue arise not at startup, but after prolonged use and respond to fan modulation/temperature control (confirmed as if left to flicker without modding the fan rpm's it would go on flickering for hours)?
My issue now is I can either - A - take in the machine have it fixed, which likely wouldn't take very long, or - B - return the machine and suck it up with a MBP w/seriously worn out screen and decrepit battery until the inevitable rev B arrives sometime this spring/summer or - C - argue until I am offered return #4.
I'm leaning towards A, providing this is a plausible fix and not just a delay until my 30 day return period (increased due to CTO) is over and I am stuck with the service merri-go-round and applecare purchase.
Any suggestions or comments on this actually being a plausible fix?
Thanks
