iMac DVD drive problem

[billyverde]

Hey folks... a co-worker of mine is using a 20" iMac (purchased new earlier this year) and the DVD drive is suddenly inoperable. I cannot put a disc into it at all - I insert the disc, and the mechanism doesn't even pull it in and eject it. I can only insert the disc as far in as I dare, allowing myself a 1/4 inch or so to pull it back out.

A quick look at the Disc Burning section of the system profiler indicates that no burning device is even recognized on this iMac, yet it was working a few weeks ago. This system was recently updated to 10.5.5, and I'd heard a rumor someplace that there was a bug in this release that might affect some optical drives. Has anyone else heard this as well, or does it sound like a simple case of hardware failure?

Any input at all welcomed... thanks!

- Billy

 

[RayK]

Sounds to me like the drive is totally dead. I'd get your friend to call Apple or bring it into an Apple Store.

 

[billyverde]

Yeah, that's kinda what I was afraid of. Fortunately, it's still under warranty. Thanks.

 

[SPZCRL]

Hi Billy.
Exactly the same think occurred today to my imac 20" (2,4GHz Intel - 2008). System profiler says there is no burning device!
What about your mac? Did you find out what was the problem?
Thanks a lot,

CRL.

 

[billyverde]

Hi Billy.
Exactly the same think occurred today to my imac 20" (2,4GHz Intel - 2008). System profiler says there is no burning device!
What about your mac? Did you find out what was the problem?
Thanks a lot,

CRL.

As suspected, the DVD drive was dead. Took it to the Apple Store and they replaced both the drive and the internal cable used to connect it. It's all good now.

 

[photo1257]

IMac 27" DVD drive problem

I am having the same problem. I do not even know if there is a DVD stuck in my drive or if it is just messed up. I cannot put a dvd or cd in.....tried the eject thing, the apple tech had me do....nothing. I have to take it to have repaired. GRRR... Anyone know anything?