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iMac keeps turning off. Cn anyone help

Don Gwinnett

Don Gwinnett

macrumors newbie
Original poster
May 29, 2020
4
0
Here is the report

Anonymous UUID: 7E5E46D4-CAEF-24CF-8E3A-E21ADFFE8E5E



Fri May 29 21:20:18 2020



*** Panic Report ***

panic(cpu 2 caller 0xffffff801f8dbadd): Kernel trap at 0xffffff804baa3d00, type 14=page fault, registers:

CR0: 0x0000000080010033, CR2: 0xffffff804baa3d00, CR3: 0x00000001cc88803d, CR4: 0x00000000003626e0

RAX: 0xffffff8045767580, RBX: 0x0000000000000050, RCX: 0x0000000000010001, RDX: 0x0000000000000001

RSP: 0xffffff8136c7b878, RBP: 0xffffff8136c7b8a0, RSI: 0xffffff8020221c00, RDI: 0xffffff804e6323d0

R8: 0xffffff8049b600e8, R9: 0x000000000000001f, R10: 0xffffff80200a38f8, R11: 0xffffff804a5a260c

R12: 0x0000000000000005, R13: 0xffffff7fa437bf30, R14: 0xffffff8020221c00, R15: 0xffffff80482cf740

RFL: 0x0000000000010212, RIP: 0xffffff804baa3d00, CS: 0x0000000000000008, SS: 0x0000000000000010

Fault CR2: 0xffffff804baa3d00, Error code: 0x0000000000000011, Fault CPU: 0x2 Kernel NX fault, PL: 0, VF: 2



Backtrace (CPU 2), Frame : Return Address

0xffffff8136c7b340 : 0xffffff801f7ae6ed

0xffffff8136c7b390 : 0xffffff801f8ea185

0xffffff8136c7b3d0 : 0xffffff801f8db8ba

0xffffff8136c7b440 : 0xffffff801f75bb40

0xffffff8136c7b460 : 0xffffff801f7ae107

0xffffff8136c7b580 : 0xffffff801f7adf53

0xffffff8136c7b5f0 : 0xffffff801f8dbadd

0xffffff8136c7b760 : 0xffffff801f75bb40

0xffffff8136c7b780 : 0xffffff804baa3d00

0xffffff8136c7b8a0 : 0xffffff801fdd0056

0xffffff8136c7b8c0 : 0xffffff7fa42fa982

0xffffff8136c7b8e0 : 0xffffff7fa42fa7aa

0xffffff8136c7b900 : 0xffffff7fa42ff8ed

0xffffff8136c7b930 : 0xffffff7fa432e904

0xffffff8136c7b970 : 0xffffff7fa432eafe

0xffffff8136c7b9a0 : 0xffffff7fa43370db

0xffffff8136c7b9e0 : 0xffffff801fe87e23

0xffffff8136c7ba90 : 0xffffff801fe86488

0xffffff8136c7bae0 : 0xffffff7fa4338631

0xffffff8136c7bb30 : 0xffffff801fe8f892

0xffffff8136c7bc70 : 0xffffff801f8965c6

0xffffff8136c7bd80 : 0xffffff801f7b3f2c

0xffffff8136c7bdd0 : 0xffffff801f78eca1

0xffffff8136c7be50 : 0xffffff801f7a33be

0xffffff8136c7bef0 : 0xffffff801f8c17e7

0xffffff8136c7bfa0 : 0xffffff801f75c326

Kernel Extensions in backtrace:

com.apple.iokit.IOSurface(255.6.1)[263BDC28-38C8-3995-BB6B-AD419E41C2DC]@0xffffff7fa42f7000->0xffffff7fa4317fff

com.apple.iokit.IOAcceleratorFamily2(404.14)[618B24B5-1387-31FD-A7F7-53283E2C3FEA]@0xffffff7fa4318000->0xffffff7fa43bdfff

dependency: com.apple.driver.AppleMobileFileIntegrity(1.0.5)[1D716047-7F62-3FFA-8C01-26C166B3739A]@0xffffff7fa07ef000

dependency: com.apple.iokit.IOSurface(255.6.1)[263BDC28-38C8-3995-BB6B-AD419E41C2DC]@0xffffff7fa42f7000

dependency: com.apple.iokit.IOPCIFamily(2.9)[BFDEB8D4-50FE-3DDB-87B7-F6A504393830]@0xffffff7fa0095000

dependency: com.apple.iokit.IOGraphicsFamily(530.66)[373EAB85-2C5F-3B84-B86D-421F79C47DF2]@0xffffff7fa4285000

dependency: com.apple.iokit.IOReportFamily(47)[0BC9F93B-456A-3D97-BE4C-69DCBB5E8A3C]@0xffffff7fa1182000



BSD process name corresponding to current thread: WindowServer



Mac OS version:

18G103



Kernel version:

Darwin Kernel Version 18.7.0: Tue Aug 20 16:57:14 PDT 2019; root:xnu-4903.271.2~2/RELEASE_X86_64

Kernel UUID: C41337A1-0EC3-3896-A954-A1F85E849D53

Kernel slide: 0x000000001f400000

Kernel text base: 0xffffff801f600000

__HIB text base: 0xffffff801f500000

System model name: iMac18,2 (Mac-77F17D7DA9285301)



System uptime in nanoseconds: 35711173618844

last loaded kext at 208968656255: com.apple.filesystems.msdosfs 1.10 (addr 0xffffff7fa5d30000, size 69632)

last unloaded kext at 61179276394: com.apple.driver.AppleIntelLpssGspi 3.0.60 (addr 0xffffff7fa2798000, size 45056)

loaded kexts:

com.globaldelight.driver.Boom2Device 1.2

com.Perfect.Driver.SystemAudioRecorder 1.0.0

com.symantec.ips.kext 9.0.2

com.symantec.nfm.kext 9.0.1

com.symantec.internetSecurity.kext 9.0.3

com.rim.driver.BlackBerryUSBDriverInt 0.0.74

com.symantec.SymXIPS 9.0.1

com.apple.filesystems.msdosfs 1.10

com.apple.driver.AppleTopCaseHIDEventDriver 138.4

com.apple.fileutil 20.036.15

com.apple.driver.AppleUpstreamUserClient 3.6.5

com.apple.kext.AMDFramebuffer 2.1.1

com.apple.kext.AMDRadeonX4000 2.1.1

com.apple.iokit.IOBluetoothUSBDFU 6.0.14d3

com.apple.driver.AppleGraphicsDevicePolicy 3.50.12

com.apple.AGDCPluginDisplayMetrics 3.50.12

com.apple.driver.AudioAUUC 1.70

com.apple.driver.AppleHV 1

com.apple.iokit.IOUserEthernet 1.0.1

com.apple.iokit.IOBluetoothSerialManager 6.0.14d3

com.apple.driver.ApplePlatformEnabler 2.7.0d0

com.apple.driver.AGPM 110.25.11

com.apple.driver.X86PlatformShim 1.0.0

com.apple.driver.pmtelemetry 1

com.apple.driver.AppleHDAHardwareConfigDriver 282.54

com.apple.driver.AppleIntelKBLGraphics 12.1.0

com.apple.Dont_Steal_Mac_OS_X 7.0.0

com.apple.driver.AGDCBacklightControl 3.50.12

com.apple.driver.AppleHDA 282.54

com.apple.driver.AppleIntelPCHPMC 2.0.1

com.apple.kext.AMD9500Controller 2.1.1

com.apple.driver.ACPI_SMC_PlatformPlugin 1.0.0

com.apple.driver.AppleBacklight 170.12.12

com.apple.driver.AppleThunderboltIP 3.1.2

com.apple.driver.eficheck 1

com.apple.iokit.BroadcomBluetooth20703USBTransport 6.0.14d3

com.apple.driver.AppleOSXWatchdog 1

com.apple.driver.AppleGFXHDA 100.1.414

com.apple.driver.AppleSMCLMU 212

com.apple.driver.AppleIntelKBLGraphicsFramebuffer 12.1.0

com.apple.driver.AppleFIVRDriver 4.1.0

com.apple.driver.AppleIntelSlowAdaptiveClocking 4.0.0

com.apple.driver.AppleMCCSControl 1.5.9

com.apple.filesystems.autofs 3.0

com.apple.driver.AppleVirtIO 2.1.3

com.apple.filesystems.hfs.kext 407.200.4

com.apple.AppleFSCompression.AppleFSCompressionTypeDataless 1.0.0d1

com.apple.BootCache 40

com.apple.AppleFSCompression.AppleFSCompressionTypeZlib 1.0.0

com.apple.AppleSystemPolicy 1.0

com.apple.filesystems.apfs 945.275.7

com.apple.driver.AppleSDXC 1.7.6

com.apple.iokit.AppleBCM5701Ethernet 10.3.3

com.apple.driver.AirPort.BrcmNIC 1400.1.1

com.apple.driver.AppleAHCIPort 329.260.5

com.apple.private.KextAudit 1.0

com.apple.driver.AppleACPIButtons 6.1

com.apple.driver.AppleRTC 2.0

com.apple.driver.AppleSMBIOS 2.1

com.apple.driver.AppleACPIEC 6.1

com.apple.driver.AppleAPIC 1.7

com.apple.nke.applicationfirewall 201

com.apple.security.TMSafetyNet 8

com.apple.driver.AppleHIDKeyboard 208

com.apple.driver.AppleMultitouchDriver 2450.1

com.apple.driver.AppleInputDeviceSupport 2440.2

com.apple.driver.AppleHSBluetoothDriver 138.4

com.apple.driver.IOBluetoothHIDDriver 6.0.14d3

com.apple.kext.AMDRadeonX4200HWLibs 1.0

com.apple.driver.usb.cdc 5.0.0

com.apple.kext.AMDRadeonX4000HWServices 2.1.1

com.apple.driver.AppleGraphicsControl 3.50.12

com.apple.iokit.IOAVBFamily 760.6

com.apple.plugin.IOgPTPPlugin 740.2

com.apple.iokit.IOSkywalkFamily 1

com.apple.driver.AppleSSE 1.0

com.apple.driver.DspFuncLib 282.54

com.apple.kext.OSvKernDSPLib 528

com.apple.driver.IOPlatformPluginLegacy 1.0.0

com.apple.AppleGPUWrangler 3.50.12

com.apple.driver.AppleBacklightExpert 1.1.0

com.apple.driver.AppleUSBAudio 315.6

com.apple.driver.AppleHDAController 282.54

com.apple.iokit.IOHDAFamily 282.54

com.apple.iokit.BroadcomBluetoothHostControllerUSBTransport 6.0.14d3

com.apple.iokit.IOBluetoothHostControllerUSBTransport 6.0.14d3

com.apple.iokit.IOBluetoothHostControllerTransport 6.0.14d3

com.apple.iokit.IOBluetoothFamily 6.0.14d3

com.apple.iokit.IOAudioFamily 206.5

com.apple.iokit.IONDRVSupport 530.51

com.apple.driver.AppleIntelLpssGspi 3.0.60

com.apple.driver.AppleSMBusPCI 1.0.14d1

com.apple.kext.AMDSupport 2.1.1

com.apple.driver.X86PlatformPlugin 1.0.0

com.apple.driver.IOPlatformPluginFamily 6.0.0d8

com.apple.AppleGraphicsDeviceControl 3.50.12

com.apple.iokit.IOAcceleratorFamily2 404.14

com.apple.iokit.IOSurface 255.6.1

com.apple.iokit.IOSlowAdaptiveClockingFamily 1.0.0

com.apple.driver.AppleSMBusController 1.0.18d1

com.apple.iokit.IOGraphicsFamily 530.66

com.apple.driver.AppleThunderboltEDMSink 4.2.0

com.apple.driver.AppleThunderboltDPOutAdapter 5.6.9

com.apple.kext.triggers 1.0

com.apple.driver.usb.IOUSBHostHIDDevice 1.2

com.apple.vecLib.kext 1.2.0

com.apple.driver.usb.networking 5.0.0

com.apple.driver.usb.AppleUSBHostCompositeDevice 1.2

com.apple.driver.usb.AppleUSBHub 1.2

com.apple.driver.AppleUSBHostMergeProperties 1.2

com.apple.iokit.IOSerialFamily 11

com.apple.filesystems.hfs.encodings.kext 1

com.apple.driver.AppleThunderboltDPInAdapter 5.6.9

com.apple.driver.AppleThunderboltDPAdapterFamily 5.6.9

com.apple.driver.AppleThunderboltPCIDownAdapter 2.1.5

com.apple.driver.AppleHPM 3.4.1

com.apple.driver.AppleIntelLpssI2CController 3.0.60

com.apple.driver.AppleIntelLpssDmac 3.0.60

com.apple.driver.AppleIntelLpssI2C 3.0.60

com.apple.iokit.IOAHCIBlockStorage 301.270.1

com.apple.driver.AppleThunderboltNHI 4.7.9

com.apple.iokit.IOThunderboltFamily 6.8.6

com.apple.iokit.IOEthernetAVBController 1.1.0

com.apple.iokit.IO80211Family 1200.12.2

com.apple.driver.mDNSOffloadUserClient 1.0.1b8

com.apple.driver.corecapture 1.0.4

com.apple.driver.usb.AppleUSBHostPacketFilter 1.0

com.apple.iokit.IOAHCIFamily 288

com.apple.driver.usb.AppleUSBXHCIPCI 1.2

com.apple.driver.usb.AppleUSBXHCI 1.2

com.apple.driver.AppleEFINVRAM 2.1

com.apple.driver.AppleEFIRuntime 2.1

com.apple.iokit.IOSMBusFamily 1.1

com.apple.iokit.IOHIDFamily 2.0.0

com.apple.security.quarantine 3

com.apple.security.sandbox 300.0

com.apple.kext.AppleMatch 1.0.0d1

com.apple.driver.DiskImages 493.0.0

com.apple.driver.AppleFDEKeyStore 28.30

com.apple.driver.AppleEffaceableStorage 1.0

com.apple.driver.AppleKeyStore 2

com.apple.driver.AppleUSBTDM 456.260.3

com.apple.driver.AppleMobileFileIntegrity 1.0.5

com.apple.iokit.IOUSBMassStorageDriver 145.200.2

com.apple.kext.CoreTrust 1

com.apple.driver.AppleCredentialManager 1.0

com.apple.driver.KernelRelayHost 1

com.apple.driver.AppleSEPManager 1.0.1

com.apple.driver.IOSlaveProcessor 1

com.apple.iokit.IOUSBMassStorageClass 4.0.4

com.apple.driver.AppleUSBComposite 900.4.2

com.apple.iokit.IOSCSIBlockCommandsDevice 408.250.3

com.apple.iokit.IOSCSIArchitectureModelFamily 408.250.3

com.apple.iokit.IOStorageFamily 2.1

com.apple.iokit.IOUSBFamily 900.4.2

com.apple.iokit.IOUSBHostFamily 1.2

com.apple.driver.usb.AppleUSBCommon 1.0

com.apple.driver.AppleBusPowerController 1.0

com.apple.iokit.IOReportFamily 47

com.apple.iokit.IOTimeSyncFamily 740.2

com.apple.iokit.IONetworkingFamily 3.4

com.apple.driver.AppleACPIPlatform 6.1

com.apple.driver.AppleSMC 3.1.9

com.apple.iokit.IOPCIFamily 2.9

com.apple.iokit.IOACPIFamily 1.4

com.apple.kec.pthread 1

com.apple.kec.corecrypto 1.0

com.apple.kec.Libm 1



EOF

Model: iMac18,2, BootROM 175.0.0.0.0, 4 processors, Intel Core i5, 3 GHz, 8 GB, SMC 2.40f0

Graphics: kHW_AMDRadeonPro555Item, Radeon Pro 555, spdisplays_pcie_device, 2 GB

Memory Module: BANK 0/DIMM0, 4 GB, DDR4, 2400 MHz, 0x80AD, 0x484D413835315336414652364E2D554820202020

Memory Module: BANK 1/DIMM0, 4 GB, DDR4, 2400 MHz, 0x80AD, 0x484D413835315336414652364E2D554820202020

AirPort: spairport_wireless_card_type_airport_extreme (0x14E4, 0x16E), Broadcom BCM43xx 1.0 (7.77.61.2 AirPortDriverBrcmNIC-1305.8)

Bluetooth: Version 6.0.14d3, 3 services, 27 devices, 1 incoming serial ports

Network Service: Wi-Fi, AirPort, en1

Serial ATA Device: APPLE HDD HTS541010A9E632, 1 TB

USB Device: USB 3.0 Bus

USB Device: Microsoft 3-Button Mouse with IntelliEye(TM)

USB Device: Bluetooth USB Host Controller

USB Device: FaceTime HD Camera (Built-in)

USB Device: USB2.0 Hub

Thunderbolt Bus: iMac, Apple Inc., 41.1
 
Looks like a kernel panic. If this is happening repeatedly, your hard drive is probably failing. Back up all your files! Be prepared to move on to another computer, new or refurbished. How old is this one? Are you the original owner?
 
  • Like
Reactions: Don Gwinnett
Thanks For you suggestion Gregg. It’s a fairly new iMac, bought January last year. I haven’t altered the configuration or added RAM. I’m wondering whether it might be connected to Norton Security, which was mentioned in the kexts. I’m not savvy about these more obscure Aspects of computer technology, so don’t understand what kexts are, or understand how to ‘read’ the Panic report. Don
 
"I’m wondering whether it might be connected to Norton Security, which was mentioned in the kexts."

I'd GET RID OF Norton "security", then try again.
 
  • Like
Reactions: chabig
Thanks Fishrrman - sounds like a good idea.mIt'sm happening every other day or so. I'll get rid of Norton and see what happens.
 
Don Gwinnett said:
Thanks For you suggestion Gregg. It’s a fairly new iMac, bought January last year. I haven’t altered the configuration or added RAM. I’m wondering whether it might be connected to Norton Security, which was mentioned in the kexts. I’m not savvy about these more obscure Aspects of computer technology, so don’t understand what kexts are, or understand how to ‘read’ the Panic report. Don
Click to expand...

Kexts (Kernel Extensions) have been long recognized as potentially problematic because they can cause system panics. Apple are actively depreciating them in Catalina and will be removing all support for them next.

Norton does seem to be a potential suspect. Have you tried uninstalling it?

Kernel Panic problem

Running Norton 360 version 8.5.4 under OSX High Sierra (10.13.6) and I get about 2-3 kernel panics a day at the moment. It happens randomly sometimes even if the computer is just sitting there with no apps open. Uninstalling Norton 360 fixes the problem so it must be related to it somehow...
community.norton.com community.norton.com
 
  • Like
Reactions: Don Gwinnett
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