iMac Pro iMac Pro or Replacement iMac under UK Consumer Law?

[spinstorm]

Ideally I would love anyone who has experience of UK consumer law in this situation or has had first hand experience or has an iMac Pro!

I have a 2017 5K iMac - Base specification - which cost less in 2017 than the equivalent model now.

I have over the last month started making YouTube videos (Please have a look and subscribe!) however the last 5 videos I have almost lost due to my iMac having multiple issues.

The first issue - which didn't stop me editing videos - is a line running down the display which is hardware fault in the display. The issues which made problems for me were the iMac kept crashing and refusing to boot - I had to wipe and restore 4 times, twice from a backup and twice as new (and my backup disk is now corrupt as well which seems a strange coincidence.) And lastly Wifi is intermittently working. As in the option is greyed out for hours randomly and its not fixed by the reboot or format.

So Apple told me that if I get it assessed next week and it is confirmed I have hardware faults I will be able to repair, replace or have a refund under consumer law.

I asked for a replacement - fully aware that Apple would provide me with a newer more powerful model than I have now which is great for Final Cut Pro.

BUT I don't know that for sure yet.

I know an iMac Pro would be amazing for my editing and make it so much easier for me - but it is super expensive - and I struggle to justify it. It would make more sense to take that replacement new iMac and sell it and buy a fully specced standard iMac.

However I am fully committed to YouTube and I know that as my editing gets more advanced and videos get longer that extra headroom in an iMac Pro will help.

I also know that we are going to get new iMacs in the next few months as well...

Suggestions? Thoughts? Thanks

 

[r6mile]

Sorry but why do you reckon they'll give you an iMac Pro? Surely they'd just give you another 5K iMac?

 

[spinstorm]

Sorry but why do you reckon they'll give you an iMac Pro? Surely they'd just give you another 5K iMac?

Sorry if I didn't make it clear - I am thinking of buying a iMac Pro and selling whatever they give me to offset the cost.

My questions was:

- Has anyone actually had a consumer law replacement with a newer model
- Has anyone with an iMac Pro who does video editing have any opinions on how it compares to the standard iMac

Taking into consideration that the Mac Pro currently has an older processor AND we expect new macs this year.

(Also I wish I had known about the replacement part as I had my MacBook Pro repaired under consumer law also for a display issue and I should have taken a newer model but I didn't know about it.).

 

[tyc0746]

I’m confused by your statement that you are “fully aware that Apple will replace it with a newer more powerful model”...and your statement that you “don’t know that for sure yet”?

I‘ve never seen anything in UK consumer law to say they have to replace it, never mind having to replace it with a new model. A replacement may simply mean an equivalent model...whether new (if available) or a refurbed one.

However, if they do offer a brand new one, then great...and don’t forget that the newer base 5K iMac is 6-core i5 vs your 4-core i5, so you’d get a nice power boost for free.

Even if you do get a brand new (i.e. not refurbished) 6-core machine, and sell it for retail price (which I don’t think you’ll be able to do), you’d still be looking at upwards of £3000 to get the entry-level iMac Pro.

 

[spinstorm]

You are absolutely correct.

Again for clarification - I was told by Apple support they would replace it if that was what I wanted and it was confirmed to be faulty and that was my right under consumer law.

I am not sure however what model they would provide to me - however the senior support rep I spoke to - told me that they do not carry 2017 iMacs anymore which makes sense. So it would either be a 2018 or 2019 dependent on what they have but I won't know until that stage.

I am also aware that even if I got £1500 for selling that replacement iMac that the base iMac Pro is £4880 and so it would still cost me over £3k as you said.

 

[spinstorm]

I have spoken again with Apple and apparently the original senior support was wrong - they won’t replace it unless they repair it 3 times and all the repairs fail.

I have an appointment at an Apple store tomorrow and I am hopeful they will at least repair my issues - however I am concerned about the hard drive - as its not showing faults on testing but I know there is an issue due to the fact I have had it require formatting 4 times now.

 

[powerless]

I can confirm the 3 repairs and replace. This happened, well 7 years ago, but my Mac Pro 2010 went back for repair 3 times and returned with the same fault (it was still usable, but they also broke the front headphone jack).

I was then offered an iMac due to the Mac Pro being removed from sale in the EU (some new regulations). I declined and then was told I would receive a refurbished Mac Pro, but none were available.

Long story short; several months later I received a brand-new Mac Pro 2013. When I received it, my AppleCare had expired but they had to honour the warranty which they did.

They'll sort you out.

 

[jtaylorau]

my MacBook Pro failed 3 time 2yr half ago bought base iMac few weeks before that they let me return it and upgrade it to iMac Pro at time, now deciding what to do with the iMac Pro at coming up to the three years