iMac Screen Cover Air Bubble?

[FenianEMT]

I picked up a new 24" Core 2 Extreme iMac last night. For the most part I love the machine. The screen is beautiful, I like the keyboard (probably because I've had a MacBook for over a year), and I actually think the Mighty Mouse is pretty cool. I just have one problem. There is something in the plastic covering the screen about 4 inches from the top and almost dead center. It looks like it may be a tiny air bubble. In any case, it can be REALLY distracting if the screen is white or really any other light color. So I was wondering what Apple's policy is on such things. Can I take it back for an exchange? If so, can I take it to a different Apple Store than I bought it from (mine was one of the last 2 they had last night, and the other one is a little closer to my house)?

If I can't return it (and I really don't look forward to packing it all back up), I'm sure I'd be able to live with it. But the distracting blemish disrupts what would otherwise be a very happy experience.

 

[splashtech]

The iMac has a sheet of glass over the screen, not plastic. Perhaps you have a flaw in the glass. I would go and speak to apple about this, but it is definitely not normal. If its new, you may get a replacement.

 

[SaSaSushi]

I picked up a new 24" Core 2 Extreme iMac last night. For the most part I love the machine. The screen is beautiful, I like the keyboard (probably because I've had a MacBook for over a year), and I actually think the Mighty Mouse is pretty cool. I just have one problem. There is something in the plastic covering the screen about 4 inches from the top and almost dead center. It looks like it may be a tiny air bubble. In any case, it can be REALLY distracting if the screen is white or really any other light color. So I was wondering what Apple's policy is on such things. Can I take it back for an exchange? If so, can I take it to a different Apple Store than I bought it from (mine was one of the last 2 they had last night, and the other one is a little closer to my house)?

If I can't return it (and I really don't look forward to packing it all back up), I'm sure I'd be able to live with it. But the distracting blemish disrupts what would otherwise be a very happy experience.

You can, and should, take it back to Apple. I think any Apple Store will do although you might need to make an appointment to meet a "genius". Whatever the defect is Apple will certainly replace the part. I had a very faint scratch on the LCD panel of mine that I only noticed 5 months into using the thing. I sent it back to Apple and they promptly confirmed the shadow and replaced the entire LCD panel.

Good luck.

 

[FenianEMT]

I made an appointment to take it in tonight. I also just called the store I'll be taking it to and they do have them in stock and it sounded like they're pretty good about doing exchanges. So good stuff.

Thanks for the input.