Incase Orders

[rbalkun]

Has anyone ordered from Incase recently? I made a Black Friday order to only get an email yesterday saying that I need to call to verify order information within 48 hours or they will cancel my order. They say I HAVE TO CALL! I tried calling yesterday and got busy signals for an hour before I got through, then waited for almost two hours on hold until they closed. Today I called and waited on hold for around 30 minutes until I got a message saying I had reached their after hours line and to leave a message (definitely during their business hours) and their mailbox was full.

I have never had such a bad experience trying to get help on an order and I was wondering if anyone else is having a similar experience. I feel like they are doing this just do get out of filling orders with their Black Friday discount.

 

[gonbry]

Ah, that's no fun, sorry to hear. I ordered 2 sleeves on Black Friday... I got a "shipped" notice on 11/24 and received my order on 11/30, without any issues.

I hope you get through!

 

[igetit]

Has anyone ordered from Incase recently? I made a Black Friday order to only get an email yesterday saying that I need to call to verify order information within 48 hours or they will cancel my order. They say I HAVE TO CALL! I tried calling yesterday and got busy signals for an hour before I got through, then waited for almost two hours on hold until they closed. Today I called and waited on hold for around 30 minutes until I got a message saying I had reached their after hours line and to leave a message (definitely during their business hours) and their mailbox was full.

I have never had such a bad experience trying to get help on an order and I was wondering if anyone else is having a similar experience. I feel like they are doing this just do get out of filling orders with their Black Friday discount.

I had the exact same experience, my order ended getting canceled since I could not get through anyone on the phone in time. Well, probably won't affect InCase but I got to keep my money. I also wasn't sure the ICON sleeve I ordered would have fit my new MB Pro 13 TB anyway...

 

[Man on the moon]

Ordered a few things at that 50% off store wide and received today.

I actually like how these all come individually wrapped.