Thanks for the reply. No, I don’t have silence unknown callers on. It’s not a cold caller, the NY tax office automated system in Albany allowed me to receive a call back since their wait times was long. So every time I selected option for a call back from them this happened. I’d get the call back from them, iPhone would ring, I’d pick up the call and I’d hear silence on their end. I’d then hang up after a few moments and immediately after hanging up a voicemail would be left saying something “ we’re calling you back per your request please press 1”. Obviously didn’t press one since it’s a message. lol.
It’s funny, I had exactly the same issue this week with NY State. I think their system is just bad. Unfortunately, I think the answer is you have to just wait on hold since their callback system is not good.
Thanks for the reply. Indeed, the part I don't understand is that my iPhone would ring, Id pick it up and hear silence then as soon as I hanged up I got their voicemail.
Good luck! Call early in the morning if you can. The wait times tend to get way worse as the day goes on...
