Incoming Phonecall pop-up notification question

[Sir Ruben]

Whilst using my phone, I have noticed that if I receive a phonecall or FaceTime I get the drop down banner notification as expected. If I tap the green answer button, instead of answering directly it then opens up the old full screen incoming call screen and I have to press the green answer button on that one too.

Is that the way this is supposed to work or is it a bug?

 

[StumpyBloke]

Whilst using my phone, I have noticed that if I receive a phonecall or FaceTime I get the drop down banner notification as expected. If I tap the green answer button, instead of answering directly it then opens up the old full screen incoming call screen and I have to press the green answer button on that one too.

Is that the way this is supposed to work or is it a bug?

As others have said, that’s how it’s designed to work. Whether it’s the best way is a different story LOL

 

[Sir Ruben]

As others have said, that’s how it’s designed to work. Whether it’s the best way is a different story LOL

I have been pretty busy lately so I have missed any conversation around this. Hmmm not sure how I feel about that. Why have Apple designed it in such a way that it makes you answer twice?

 

[now i see it]

The purpose of the drop down notification for phone calls is to easily see that you have an incoming call without it completely taking over your screen.
If you do nothing, the small notification disappears and the call goes to voice mail without taking over your screen.
If you want to interact with the incoming call, a tap on the notification opens the normal full screen phone app.

The confusing part is that there is a green and red button on the notification that looks like they're supposed to do something — but they don't. They're only hints that if you tap the notification--- then you can answer or disconnect the call in the phone app

 

[Sir Ruben]

The purpose of the drop down notification for phone calls is to easily see that you have an incoming call without it completely taking over your screen.
If you do nothing, the small notification disappears and the call goes to voice mail without taking over your screen.
If you want to interact with the incoming call, a tap on the notification opens the normal full screen phone app.

The confusing part is that there is a green and red button on the notification that looks like they're supposed to do something — but they don't. They're only hints that if you tap the notification--- then you can answer or disconnect the call in the phone app

Ah ok, so the hang up button doesn’t do anything either. I think what confused me was that when I tap the green answer call button on the notification it also goes a slightly darker colour to represent being pressed. I didn’t realise that I literally tap anywhere on the banner just like any other standard notification. It’s not quite as clever as I was expecting.

 

[Apple_Robert]

I have taken calls with the notification and did not see the old screen come up. I also ended the calls with the notification. Maybe the old screen disappeared without me seeing it?

 

[hlfway2anywhere]

I have taken calls with the notification and did not see the old screen come up. I also ended the calls with the notification.

Same. I haven’t experienced what the OP is describing

 

[Apple_Robert]

Same. I haven’t experienced what the OP is describing

I just tested it to make sure my memory wasn’t off, and it works as we both have experienced. I believe that that is how Apple intends. Sounds like a bug with the OP.

 

[Sir Ruben]

I just tested it to make sure my memory wasn’t off, and it works as we both have experienced. I believe that that is how Apple intends. Sounds like a bug with the OP.

Thanks for checking guys, what you say makes sense because I am sure the first couple of times it worked with me as you have described. Thought I was going mad.

 

[Ansath]

Wa

Thanks for checking guys, what you say makes sense because I am sure the first couple of times it worked with me as you have described. Thought I was going mad.

If you don’t hit the button bang on center, it opens the full screen version.

if it’s a FaceTime video call, it’s been said that those will do what you experienced, even if you have hit it bang on center (I’ve not had anyone FaceTime me yet to see for myself.

If neither of those apply and you still get the full screen, then yea, bug.

 

[Sir Ruben]

Wa


If you don’t hit the button bang on center, it opens the full screen version.

if it’s a FaceTime video call, it’s been said that those will do what you experienced, even if you have hit it bang on center (I’ve not had anyone FaceTime me yet to see for myself.

If neither of those apply and you still get the full screen, then yea, bug.

Thanks for the clarification there. I just got my wife to phonecall me and the green answer button on the banner worked and immediately answered the call.

Then I got her to facetime call me, but in that case the green button opened the full FaceTime window and I had to hit the green button again to answer.

So the behaviour is different for each of them.

 

[nrvna76]

Out of curiosity I checked as well. This was my experience.

Incoming call:

Green answer button answers the call while keeping the UI in the small notification window but not on speakerphone. You have to click the audio button after to switch to speaker. Seems this should default to speaker.. IMO

Red reject button sends caller to voicemail.

Swipe notification up ignores call without caller knowing. Time indicator top left changes to a phone ringing icon until they go to voicemail

Tap anywhere in the notification other than the 2 buttons opens the full screen call UI.

FaceTime audio works the same as above.

FaceTime video green answer opens full screen UI and you have to hit green answer button again to enable camera and mic.

Rest of the actions work the same as above I believe.

 

[adrianlondon]

I don't know about FT audio (not checked) but FT video brings up the full-screen secondary notification as security in case you were just typing stuff, accidentally hit the incoming call notification, and the front camera suddenly activated! I can imagine circumstances where that wouldn't be wanted

I assume the same logic explains why normal audio calls don't go straight to speaker.

 

[C DM]

Seems this should default to speaker.. IMO

Curious, any particular reason why speakerphone should be the default? It isn't when calls are answered now (prior to iOS 14), so it seems like the same expectation would apply there as well.

 

[nrvna76]

Curious, any particular reason why speakerphone should be the default? It isn't when calls are answered now (prior to iOS 14), so it seems like the same expectation would apply there as well.

That’s a fair point. My only thought was the smaller UI is because you may be doing something else on screen.. keeping the smaller UI throughout the phone call implies you may continue doing that while talking..

 

[C DM]

That’s a fair point. My only thought was the smaller UI is because you may be doing something else on screen.. keeping the smaller UI throughout the phone call implies you may continue doing that while talking..

The in-call UI still takes over the screen when you answer it, as it currently does. Seems like it's only the incoming part that has the option to be treated differently now, while the rest is like it was before.

That aside, if you want, you can set things up so that all calls start out using the speakerphone via call audio routing options in accessibility settings (under the touch section).

 

[nrvna76]

The in-call UI still takes over the screen when you answer it, as it currently does. Seems like it's only the incoming part that has the option to be treated differently now, while the rest is like it was before.

It doesn’t for me. If I just hit the green answer button it answers the call and does not take up the screen.