Intego Crashed also

[kagharaht]

I forgot to mention but Intego has been crashing also in Sonoma. When I looked at the Crash Log on Console, Mail and Intego crashed. I'm just gonna turn this off with the auto scan schedule and just run it manually.

I also reinstalled Mac OS Sonoma yesterday. So hopefully that fixes Mail. I'll just run Virus Barrier Scanner manually from time to time.


-------------------------------------
Translated Report (Full Report Below)
-------------------------------------

Process: com.intego.VirusBarrierScanner.scanner-service [21932]
Path: /Applications/VirusBarrier Scanner.app/Contents/Frameworks/MalwareScanner.framework/Versions/A/XPCServices/com.intego.VirusBarrierScanner.scanner-service.xpc/Contents/MacOS/com.intego.VirusBarrierScanner.scanner-service
Identifier: com.intego.VirusBarrierScanner.scanner-service
Version: 1.2 (618)
Code Type: ARM-64 (Native)
Parent Process: launchd [1]
Responsible: VirusBarrier Scanner [21927]
User ID: 501

Date/Time: 2024-04-07 08:36:27.4990 -0700
OS Version: macOS 14.4.1 (23E224)
Report Version: 12
Anonymous UUID: 761C5C29-5BBD-078A-ABEB-86F07CA61331


Time Awake Since Boot: 330000 seconds

System Integrity Protection: enabled

Crashed Thread: 1 Dispatch queue: ScanItems - processEventsSinceLastScan

Exception Type: EXC_BREAKPOINT (SIGTRAP)
Exception Codes: 0x0000000000000001, 0x000000010451fee4

Termination Reason: Namespace SIGNAL, Code 5 Trace/BPT trap: 5
Terminating Process: exc handler [21932]

Thread 0:

 

[bogdanw]

Try to remove its permissions (Files & Folders or Full Disk Access) and grant them again.

 

[kagharaht]

OMG, Intego was running and the entire iMac shut down and rebooted. I had no other app running, just the program. I wonder because I enabled sleep yesterday trying to figure things out with Mail and Intego crashing. So while Intego was running and the iMac tried to go to sleep in 10 minutes, it crashed the computer completely and rebooted.

-------------------------------------
Translated Report (Full Report Below)
-------------------------------------

Process: com.intego.VirusBarrierScanner.scanner-service [6168]
Path: /Applications/VirusBarrier Scanner.app/Contents/Frameworks/MalwareScanner.framework/Versions/A/XPCServices/com.intego.VirusBarrierScanner.scanner-service.xpc/Contents/MacOS/com.intego.VirusBarrierScanner.scanner-service
Identifier: com.intego.VirusBarrierScanner.scanner-service
Version: 1.2 (618)
Code Type: ARM-64 (Native)
Parent Process: launchd [1]
Responsible: VirusBarrier Scanner [6152]
User ID: 501

Date/Time: 2024-04-11 09:11:02.7795 -0700
OS Version: macOS 14.4.1 (23E224)
Report Version: 12
Anonymous UUID: 761C5C29-5BBD-078A-ABEB-86F07CA61331

Sleep/Wake UUID: 20B84BC3-DDF6-4FF7-AFDD-F214FC393A5F

Time Awake Since Boot: 81000 seconds
Time Since Wake: 2926 seconds

System Integrity Protection: enabled

Crashed Thread: 2 Dispatch queue: scannersQueue

Exception Type: EXC_BREAKPOINT (SIGTRAP)
Exception Codes: 0x0000000000000001, 0x0000000182f6e1e4

Termination Reason: Namespace SIGNAL, Code 5 Trace/BPT trap: 5
Terminating Process: exc handler [6168]

Application Specific Information:
BUG IN CLIENT OF LIBPLATFORM: os_unfair_lock is corrupt
Abort Cause 3490597472





Here is the Partial Panic Log:

panic(cpu 0 caller 0xfffffe002de78da0): Sleep transition timed out after 35 seconds while creating hibernation file or while calling rootDomain's clients about upcoming rootDomain's state changes. Thread 0xbb0b6.


Debugger message: panic


Memory ID: 0xff


OS release type: User


OS version: 23E224


Kernel version: Darwin Kernel Version 23.4.0: Fri Mar 15 00:11:08 PDT 2024; root:xnu-10063.101.17~1/RELEASE_ARM64_T8122


Fileset Kernelcache UUID: 5A41652AA6EE82DB8594D361A922B29B


Kernel UUID: 759772F7-96FC-3A97-A10A-565E29301EB6


Boot session UUID: A5108D0A-A364-4D13-93B6-FD6274173182


iBoot version: iBoot-10151.101.3


secure boot?: YES


roots installed: 0


Paniclog version: 14


KernelCache slide: 0x0000000025118000


KernelCache base: 0xfffffe002c11c000


Kernel slide: 0x0000000025120000


Kernel text base: 0xfffffe002c124000


Kernel text exec slide: 0x000000002666c000


Kernel text exec base: 0xfffffe002d670000


mach_absolute_time: 0x1ce37027e2f


Epoch Time: sec usec


Boot : 0x66158a90 0x000a632c


Sleep : 0x66180e9a 0x000264d4


Wake : 0x66180ed2 0x00007010


Calendar: 0x66180f28 0x00049a6e

 

[kagharaht]

Try to remove its permissions (Files & Folders or Full Disk Access) and grant them again.

Ok. I like the program but if its crashing Mail and making the iMac shut down, that's not good.

 

[kagharaht]

I kept the iMac awake and ran Intego and it didn't crash. I'm not smart enough to read these logs, but that panic log shows it crashed when trying to go to sleep mode. Intego was running in low power mode scanning the iMac and it typically takes it 15 min or so because of the multiple drives it scans. I think the iMac tried to go to sleep and it crashed the whole thing. I usually keep the iMac always awake and never sleep, but forgot to set it back to never sleep when I was testing Mail crashing. I don't think Sonoma likes this app running while the OS is set to sleep in 10 min when the screen turns off.

 

[frou]

If various things are crashing regularly, I would start thinking about the RAM, and make e.g. a bootable MemTest86 (or Apple Silicon equivalent) on a USB thumb drive and check that the hardware itself gets the all clear.

 

[kagharaht]

If various things are crashing regularly, I would start thinking about the RAM, and make e.g. a bootable MemTest86 (or Apple Silicon equivalent) on a USB thumb drive and check that the hardware itself gets the all clear.

Just mail and Intego. Mail is finally resolved. Reinstall Mac OS fixed it. Intego from what I can see on the panic log is related to sleep.

This is a iMac M3, new in December 24gb/2TB, 8Core, 4 Port. Vanilla OS and update. No migration from any older Mac. One email account which is iCloud. Hardware Diagnostic Pass. Safe Mode ran. No 3rd party extensions or VPN, DNS mods. Pretty much Vanilla OS running. I'll look for that MemTest86 you mentioned and will try and run it.

Edit: "Note: MemTest86 does not support booting on Apple Silicon (M1/M2/M3) based Macs." OH well.

 

[kagharaht]

No more crashing with Mail and no more sudden eject of the disk so far. All this stuff started happening when I allowed the iMac M3 to sleep with default setting of 10 min. Now that I have the iMac always wake like before, everything is stable again. I also removed Intego auto scheduled scan and do it manually now when I feel like it.