Hi all,
i need some advice on what to do next, my Intel 24" iMac has failed, diagnosed as a faulty logic board by the Apple Genius. I purchased the iMac in Dec 07, and I deliberately did not purchase the extended warranty as this is a desktop unit, that in 20 months of ownership has never been moved, dropped or transported anywhere.
I have no option than to either pay for the repair - £380 or sell on eBay for spares...!
I informed Apple about the Sale of Goods Act, and they have put the owness on me to prove it was faulty from date of purchase...! They have informed me that I need to visit an Apple authorised service centre where they will run a test and produce a report, which will determine if the fault was there in the first 6 months of ownership.
Anyhow, I’ve contacted Apple Customer Services, supervisors etc several more times, however they are not, at this point willing to cover the cost of repair - £380.
I've explained that this is a premium product, with the equivalent cost far higher than a similar spec PC, and what i would say is a 'sealed' unit design, so is very difficult for me to undertake repair.
I am hugely disappointed in their refusal to cover the repair costs. This is my first iMac, and although i did enjoy using this, the prohibitive cost of repair can't justify me spending my own money, either on repairs or on another Mac when i can now purchase a relatively good spec desktop PC running Windows 7 for the same price of the repair cost!
I will keep on trying to request Apple to cover the costs, however, i can see myself eventually "ripping" the hard disk out, transferring all my data across myself
Can anyone else offer any advice - legal or otherwise on what to do with my iMac....?
TIA
Best regards
Adam
i need some advice on what to do next, my Intel 24" iMac has failed, diagnosed as a faulty logic board by the Apple Genius. I purchased the iMac in Dec 07, and I deliberately did not purchase the extended warranty as this is a desktop unit, that in 20 months of ownership has never been moved, dropped or transported anywhere.
I have no option than to either pay for the repair - £380 or sell on eBay for spares...!
I informed Apple about the Sale of Goods Act, and they have put the owness on me to prove it was faulty from date of purchase...! They have informed me that I need to visit an Apple authorised service centre where they will run a test and produce a report, which will determine if the fault was there in the first 6 months of ownership.
Anyhow, I’ve contacted Apple Customer Services, supervisors etc several more times, however they are not, at this point willing to cover the cost of repair - £380.
I've explained that this is a premium product, with the equivalent cost far higher than a similar spec PC, and what i would say is a 'sealed' unit design, so is very difficult for me to undertake repair.
I am hugely disappointed in their refusal to cover the repair costs. This is my first iMac, and although i did enjoy using this, the prohibitive cost of repair can't justify me spending my own money, either on repairs or on another Mac when i can now purchase a relatively good spec desktop PC running Windows 7 for the same price of the repair cost!
I will keep on trying to request Apple to cover the costs, however, i can see myself eventually "ripping" the hard disk out, transferring all my data across myself
Can anyone else offer any advice - legal or otherwise on what to do with my iMac....?
TIA
Best regards
Adam