Interesting AppleCare+ Tidbits

[nickmar]

I finally pulled the trigger today on AppleCare+ coverage for my 11" iPad Pro. Two interesting tidbits that I was not aware of:

1 - The iPad Pro was purchased back in November (over 90 days ago). I was under the impression that AppleCare+ coverage needed to be purchased within 60 days of the purchase of the iPad (not that I'm complaining!).

2 - The AppleCare+ coverage end date that is listed on the Apple Support website is two years from the date that AppleCare+ coverage was purchased (i.e. today) and not two years from the original purchase date of the iPad.

This information may be common knowledge but it was not to me.

 

[spacebro]

Hopefully we've got 2020 iPad pros by the time our applecares expire.

 

[posguy99]

1 - The iPad Pro was purchased back in November (over 90 days ago). I was under the impression that AppleCare+ coverage needed to be purchased within 60 days of the purchase of the iPad (not that I'm complaining!).

2 - The AppleCare+ coverage end date that is listed on the Apple Support website is two years from the date that AppleCare+ coverage was purchased (i.e. today) and not two years from the original purchase date of the iPad.

Make sure what you have is AppleCare+, and not regular AppleCare.

 

[nickmar]

Make sure what you have is AppleCare+, and not regular AppleCare.

It’s most definitely AC+.

 

[ssledoux]

I like that you can now add it and pay $6/month through your iTunes account.

 

[Johnny365]

For my 2017 iPad Pro, Apple care + started from date of original registration/iPad configuration and not 90 days later when Apple care was purchased.

 

[ventmore]

Seems like you may have gotten lucky, as the terms and conditions definitely state that it needs to be purchased in the first 60 days.

It does however say that cover starts from the purchase date of the policy, and runs for 24 months from that date. I’m sure it used to be from the purchase date of the device, but maybe it changed when it moved from being AppleCare (extended warranty) to AppleCare+ (extended warranty and accidental damage).

Reading through the terms and conditions, I see that the AppleCare+ policy also covers an Apple Pencil if purchased with the iPad, though if the pencil broke, I’d rather pay full price to replace it than use up one of my AppleCare+ claims.

 

[blasto2236]

Seems like you may have gotten lucky, as the terms and conditions definitely state that it needs to be purchased in the first 60 days.

It does however say that cover starts from the purchase date of the policy, and runs for 24 months from that date. I’m sure it used to be from the purchase date of the device, but maybe it changed when it moved from being AppleCare (extended warranty) to AppleCare+ (extended warranty and accidental damage).

Reading through the terms and conditions, I see that the AppleCare+ policy also covers an Apple Pencil if purchased with the iPad, though if the pencil broke, I’d rather pay full price to replace it than use up one of my AppleCare+ claims.

Fun fact: AppleCare Plus will generally cover any and all accessories purchased at the same time as the product covered by AppleCare+. Any first party cables, cases, etc that you purchased at the same time should also be covered. They aren’t free replacements, mind you, but significantly cheaper than the cost of a new product or out of warranty replacement.

Additionally, these accessory replacements do not count towards your accidental damage incident count for the product itself. I’d imagine the same is true for the Apple Pencil.

 

[ventmore]

Fun fact: AppleCare Plus will generally cover any and all accessories purchased at the same time as the product covered by AppleCare+. Any first party cables, cases, etc that you purchased at the same time should also be covered. They aren’t free replacements, mind you, but significantly cheaper than the cost of a new product or out of warranty replacement.

Additionally, these accessory replacements do not count towards your accidental damage incident count for the product itself. I’d imagine the same is true for the Apple Pencil.

Thanks for the info, though I’d definitely check on that before claiming for a pencil, as the wording is a little ambiguous in the terms and conditions.

I’m not sure if they do cover all accessories purchased at the same time anymore. The terms and conditions only mention original included accessories and one Apple Pencil.

 

[TheRealAlex]

I finally pulled the trigger today on AppleCare+ coverage for my 11" iPad Pro. Two interesting tidbits that I was not aware of:

1 - The iPad Pro was purchased back in November (over 90 days ago). I was under the impression that AppleCare+ coverage needed to be purchased within 60 days of the purchase of the iPad (not that I'm complaining!).

2 - The AppleCare+ coverage end date that is listed on the Apple Support website is two years from the date that AppleCare+ coverage was purchased (i.e. today) and not two years from the original purchase date of the iPad.

This information may be common knowledge but it was not to me.

FYI be very cautious, this has backfired for people before. AppleCare+ must be purchased within 60 Days of purchase of the iPad Pro for example.
What will end up happening if you ever need to use your AppleCare+ for any reason the AppleStore rep will check the date of purchase of the iPad Pro vs. the Date of Purchase of the AppleCare+ Plan. Once they see the dates are more than 60 Days Apart AppleCare+ will not be honored.
And you will have to pay full price for any repairs.

 

[nickmar]

FYI be very cautious, this has backfired for people before. AppleCare+ must be purchased within 60 Days of purchase of the iPad Pro for example.
What will end up happening if you ever need to use your AppleCare+ for any reason the AppleStore rep will check the date of purchase of the iPad Pro vs. the Date of Purchase of the AppleCare+ Plan. Once they see the dates are more than 60 Days Apart AppleCare+ will not be honored.
And you will have to pay full price for any repairs.

Thanks for the info. I called Apple and received confirmation that my AppleCare+ coverage is indeed valid. It turns out that I was able to purchase the coverage more than 60 days after the purchase of the iPad because the iPad was bought during the extended Holiday return window. Phew!

 

[TheRealAlex]

Thanks for the info. I called Apple and received confirmation that my AppleCare+ coverage is indeed valid. It turns out that I was able to purchase the coverage more than 60 days after the purchase of the iPad because the iPad was bought during the extended Holiday return window. Phew!

And how did you buy the AppleCare+ online ?

 

[nickmar]

And how did you buy the AppleCare+ online ?

Directly from the Apple website:
https://mysupport.apple.com/add-coverage/producttypes

I needed to run a remote diagnostic process directly on the iPad in order to determine eligibility.

 

[ssledoux]

Directly from the Apple website:
https://mysupport.apple.com/add-coverage/producttypes

I needed to run a remote diagnostic process directly on the iPad in order to determine eligibility.

This is what I did also, and I had the option of paying $5.99/month through my iTunes account, which I love!

 

[Johnny Steps]

Thanks for the info. I called Apple and received confirmation that my AppleCare+ coverage is indeed valid. It turns out that I was able to purchase the coverage more than 60 days after the purchase of the iPad because the iPad was bought during the extended Holiday return window. Phew!

Honestly, if they did that to him it would be awful customer service and I would suggest he fight for it. I respect customers who at least attempt to do their part in situations like this. Far worse if it was someone who did not buy Apple Care and expected to be serviced as if they did.

 

[charlituna]

Make sure what you have is AppleCare+, and not regular AppleCare.

There’s no such things as ‘regular applecare’ anymore.

What’s likely happened is that Apple reset the whole 60 days thing to be from Dec 25th for anything bought during their ‘holiday return period’ and this item fell under that. Last thing they would want is some gift recepient going ape over not being allowed to buy apple care plus because the wife bought the whatever on Black Friday and then kept it under wraps for a month etc etc
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Fun fact: AppleCare Plus will generally cover any and all accessories purchased at the same time as the product covered by AppleCare+. Any first party cables, cases, etc that you purchased at the same time should also be covered. They aren’t free replacements, mind you, but significantly cheaper than the cost of a new product or out of warranty replacement.

Not true. It’s the accessories that come in the box with the item that are covered. Not cases etc. which is why they aren’t free replacements. If they were actually covered they would be free.

The Pencil bought on the same receipt as the iPad Pro is covered as long as it’s not a damage issue. They did something similar with MacBook Pros and thunderbolt displays a few years back. And with any computer and Airports/Time Capsules at another point.

 

[posguy99]

There’s no such things as ‘regular applecare’ anymore.

Except there is. Call the 800 number and ask.

https://support.apple.com/en-us/HT202702