Internet fraud using Apple Inc.

[pwwk]

This AM I received an email from Apple Inc. giving the following information:Welcome.

"Thank you for using Mobileme. Unfortunately there has been a problem processing your billing information for this month.

Did you recently change your bank, phone number or credit card ? To ensure that your service is not interrupted, please continue to our secure server web form by clicking the link below.

Please click here to update your MobileMe information.

Apple Billing Services."

Noticeably there is confusing information as mobile me is a yearly billing. Following the link provided a company selling an information service not associated with Apple. Upon contacting Apple customer service I was first asked if this is something I would like to speak with someone about? Duh.Then I was sent to a number not answers on the weekend.

Reconnecting with customer support I explained the issue I was trying to report and was once again moved on to a number not open on the weekend.
As a loyal customer and Apple advocate since 1986 I feel that a company whose customers are as responsible for the growth of Apple as the engineering staff is I am disheartened by the lack of response.

 

[rdowns]

I too am disheartened to read your tale. For matters as urgent as this, I am kind of shocked that you didn't send it to sjobs@apple.com. That address usually gets quick results.

 

[Daud]

Email the info to Jobs

 

[jaw04005]

Apple is aware of e-mails like this targeting MobileMe customers. They have an entire article on it:

http://support.apple.com/kb/ht2080

There have been lots of articles about it over the last few years. It's not anything new and hardly needs urgent attention. There's nothing Apple can do about it except beef up their spam filters.

http://www.macnn.com/articles/08/08/14/mobileme.phishing.scam/

 

[yg17]

Apple can't do anything about it. It's a scam email probably coming from some craphole of a 3rd world country.

 

[Hisdem]

Apple can't do anything about it. It's a scam email probably coming from some craphole of a 3rd world country.

Don't want to break your argument, but a lot of Europeans/Americans are scammers as well my friend. These kind of people are all over the world, no need to get all racist or whatever because of that.

 

[SidBala]

Apple can't do anything about it. It's a scam email probably coming from some craphole of a 3rd world country.

If you lived in some craphole of a 3rd world country, I bet you would scam people too.

 

[samiwas]

This post scared the crap out of me, as I received an email from MobileMe asking about updating my billing info as well. I went through the process.

But I found that mine was legitimate; they were actually emailing me to have me update my info before renewal next month. I even went back in to MobileMe (by directly typing me.com) after reading this and found the correctly updated info in my account. Whew!

 

[aristobrat]

As a loyal customer and Apple advocate since 1986 I feel that a company whose customers are as responsible for the growth of Apple as the engineering staff is I am disheartened by the lack of response.

Apple is aware of e-mails like this targeting MobileMe customers. They have an entire article on it:

http://support.apple.com/kb/ht2080

Apple can't do anything about it.

I agree, there's not much Apple can do about it other than to continue to educate their customers that scammers exist.

I'm not sure what you expected them to do about it in general, much less on the weekend.

 

[Messy]

Don't want to break your argument, but a lot of Europeans/Americans are scammers as well my friend. These kind of people are all over the world, no need to get all racist or whatever because of that.

Found this funny.



America is a 3rd World Country.

 

[Policar]

It's unacceptable for Apple to ignore such a serious issue as fraud. I would call back, explain the gravity of the situation in more detail, and demand to be connected to a higher-up at once. If you stand up for yourself when you're the customer and you know you're in the right, eventually your needs will be heard and addressed--or else the company you've purchased from rightfully risks losing business and/or facing legal action. You're the one that's paying a yearly fee only to then receive fraudulent emails. Stand up for your rights as a consumer.

 

[Messy]

It's unacceptable for Apple to ignore such a serious issue as fraud. I would call back, explain the gravity of the situation in more detail, and demand to be connected to a higher-up at once. If you stand up for yourself when you're the customer and you know you're in the right, eventually your needs will be heard and addressed--or else the company you've purchased from rightfully risks losing business and/or facing legal action. You're the one that's paying a yearly fee only to then receive fraudulent emails. Stand up for your rights as a consumer.

Sorry, but what the hell are you talking about?

It's very easy to do 'from-spoofing' / 'spoofing' to make it look like the emails come from a legit source, spam is a way of life unfortunately for internet users.

Apple explains on their website about spam, scammers and such. They are under no obligation to "stop" these emails, simply because, well, they can't. Thats like leasing an apartment and taking the landlord to court because you recieve junk mail.

There are no legal obligations either. I appreciate that you probably follow the 'customer is always right' path, but its not really like that in the real world im afraid.