iOS 11.1 sync issues with non-Apple apps on iPhone and iPad

[tennis_lover]

For the past 4 weeks, I've had synching issues between iOS 11.1 on my MacBook Air M1 and my iPhone 11 Pro and iPad non-Apple apps like WhatsApps, Reddit, Meetup, etc. After synching my iPhone 11 Pro with Big Sur on the MacBook Air M1, the non-Apple apps do not work; clicking on the icon makes the app disappear. Also, cannot erase or download that app or any non-Apple apps from the Apps store. I am able to reset the iPhone and iPad and do a backup from the MacBook Air to solve the problem at least until I reconnect the iPhone or iPad to the MacBook and sync which causes all the non-Apple apps on these devices to crash.

I've escalated to Apple Care but their solution was to purchase another MacBook which I did. With the new MacBook, I manually downloaded all Apps from the App Store and iCloud in order to avoid any possible inflection from the previous MacBook Air. For my iPad, I did the same manual download and restore process. Yet, I still am getting the same crashing of non-Apple apps on my mobile devices after synching with the new MacBook Air.

Anyone else experienced or are experiencing the same?

 

[werndog]

Same issue. It was doing this on my old iPhone 7 plus and I figured the old phone was just done so I got a new iPhone 12 Mini. Same result.

Apple Support has escalated this to engineering but response is delayed. Only thing that fixes is reset and restore from backup - UNTIL I sync again.

 

[tennis_lover]

Please see this consolidated thread: https://forums.macrumors.com/thread...and-ipad.2276156/?post=29422405#post-29422405

It really helps Apple if we share our case numbers. I sent you a PM with mine.