Please move if not appropriate section.
My iPhone 8 seems to be crashing every iTunes I use to restore backup or restore and set up as new. USB logo and apple logo showing. Phone wont go into DFU mode or restore.
Hardware:
rMBP 2015- 10.10.5
iMac 2009- 10.9 something
iPhone 8 32GB VZW
On rMBP, I did this.
Updated to iOS 11.3 via iTunes. Update around 75% crashed iTunes *no error code*
Tried again, same result.
Upgraded iTunes to newest version, same result.
Tried Option restoring last IPSW before 11.3, same result.
No error Code given.
On 2009 iMac
Updated iTunes, downloaded new 11.3 IPSW from apple.
Attempted restore again, phone reaches same 75%, iTunes crashes with error code 1 now.
Repeat most of the above steps, still no success.
After 2 visits to the apple store today, and each time they were able to restore it, I still have this phone and am now terrified to plug it in. The guy during the second store visit kept blaming the software *itunes and the IPSW file* yet i downloaded multiple versions to try with and failed.
They *set aside* another iPhone 8 to swap *in case* this happens again.
My question is:
Where is the problem? The phone? or the two computers that tried to restore said phone and keep crashing?
Idk what to do now, guess ill update OTA and never through iTunes and never backup to computer.
My iPhone 8 seems to be crashing every iTunes I use to restore backup or restore and set up as new. USB logo and apple logo showing. Phone wont go into DFU mode or restore.
Hardware:
rMBP 2015- 10.10.5
iMac 2009- 10.9 something
iPhone 8 32GB VZW
On rMBP, I did this.
Updated to iOS 11.3 via iTunes. Update around 75% crashed iTunes *no error code*
Tried again, same result.
Upgraded iTunes to newest version, same result.
Tried Option restoring last IPSW before 11.3, same result.
No error Code given.
On 2009 iMac
Updated iTunes, downloaded new 11.3 IPSW from apple.
Attempted restore again, phone reaches same 75%, iTunes crashes with error code 1 now.
Repeat most of the above steps, still no success.
After 2 visits to the apple store today, and each time they were able to restore it, I still have this phone and am now terrified to plug it in. The guy during the second store visit kept blaming the software *itunes and the IPSW file* yet i downloaded multiple versions to try with and failed.
They *set aside* another iPhone 8 to swap *in case* this happens again.
My question is:
Where is the problem? The phone? or the two computers that tried to restore said phone and keep crashing?
Idk what to do now, guess ill update OTA and never through iTunes and never backup to computer.