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iOS 13.6.1 update repeatedly fails

mac_in_tosh

mac_in_tosh

macrumors 6502a
Original poster
Nov 6, 2016
597
6,338
Earth
I have the original iPhone SE. I got a notification that this update is available. I initiated the update and it ends with a notice that the update failed, without any specific reason given. This has now happened multiple times.

I am only using half of the available 32 GB of memory on the phone, so that's not the problem. The phone is a standard configuration by which I mean I haven't done anything out of the ordinary to it.

I read somewhere that not all updates are appropriate for all phones but would the system still tell me the update for my phone was available in that case? Would it go through the download and then realize it's not appropriate?

Any suggestions would be appreciated.
 
mac_in_tosh said:
I have the original iPhone SE. I got a notification that this update is available. I initiated the update and it ends with a notice that the update failed, without any specific reason given. This has now happened multiple times.

I am only using half of the available 32 GB of memory on the phone, so that's not the problem. The phone is a standard configuration by which I mean I haven't done anything out of the ordinary to it.

I read somewhere that not all updates are appropriate for all phones but would the system still tell me the update for my phone was available in that case?

Any suggestions would be appreciated.
Click to expand...
If the update is already downloaded, try deleting it first (in storage settings) so that it would get re-downloaded when you try to update again. Another option would be to update through a computer (if you have access to one).
 
The saga continues...I tried connecting to my 2019 MacBook Pro (with OS 10.15) using the link in @Ulenspiegel's post where it says:
  • On a Mac with macOS Catalina 10.15, open Finder. On a Mac with macOS Mojave 10.14 or earlier, or on a PC, open iTunes.
  • Connect your device to your computer.
  • Locate your device on your computer.
I'm not sure what "open Finder" means other than just opening a window e.g. by double clicking on the HD icon but I'm stuck at the last step shown. The iPhone doesn't show up in the left side of a Finder window. Now the problem may be that I am using a USB-A to Lightning cable connected to a USB-A to USB-C dock. Do I need a USB-C to Lightning cable to connect directly to the MBPro for this to work?

I tried the alternate method on an older MBPro where I have iTunes 12. The instructions are "View your device by clicking on the device's icon in the upper-left corner of the iTunes window." I connected the iPhone to the MBPro using the same USB-A to Lightning cable and the icon doesn't show up.

Any suggestions would be appreciated.
 
Last edited:
Ulenspiegel said:
mac_in_tosh, I am sorry to hear that the idea did not work.

Would you be so kind to try a third party software that is capable of updating, namely iMazing.
Please, use the original cable provided with the iPhone.

Let us see how a third party software handles the problem.
Click to expand...
Sorry but when I will restore/reinstall IOS I first have to buy a lincense??! Nothing to try as you point out!
 
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