So I’m someone who doesn’t delete messages at all. I have all my messages on my current iPhone 7 Plus from all the way to my first iPhone 3G (restoring from backup on each new iPhone I get) so there’s hundreds of thousands of messages in total. NOTE: I do not use iCloud messages. Never have, never will.
Normally when I have a contact with multiple phone numbers listed under their contact card, if they send me a text (iMessage or SMS), I would have a thread listed for every phone number or email address they would’ve sent it from. So some of my contacts have multiple threads in my messages app and so there are different conversations in each thread and of course different images, videos and voicenotes as well. Which is how I like it and how it’s been for all these years. I can go in each message thread for that contact, press info and view the media we’ve sent to each other.
Fast forward to me updating to iOS 13 today. Here’s the issues: messages has MERGED all the threads from the contact into one thread and when I press the info button at the top there is no media there at all. If I want to try and find the media I’d have to scroll through month and months of messages with that person until I see the media. That makes no sense at all. Also for my contacts with only phone number, when I press the info button at the top there’s only one or 2 photos or videos there when there should be hundreds because I would’ve been talking to that person for a long time. Also in my group chats, when I press info to view all the media we’ve sent in the chat, there’s nothing. There should be hundreds.
This is VERY upsetting. I don’t remember Apple advertising the merging of message threads or the deletion of media in chats when you press info for this iOS 13 update. Had they done so I would NOT have updated. When I called Apple support they’re saying it shouldn’t happen and my case has to be “escalated” as they always say.
Does anyone know what happened with this iOS 13 update? Was this a known issue? Any solutions? Is there a merging switch that can be toggled off? Some help would be GREATLY appreciated. I don’t want to have to revert to iOS 12.4.1 because my backup alone is 150GB and I don’t want to miss out on the iOS 13 features.
PS: my iPad is connected to my messages app and so because I didn’t update it to iOS 13, everything is as it should be (multiple threads for a contact with all the media in each thread)
Normally when I have a contact with multiple phone numbers listed under their contact card, if they send me a text (iMessage or SMS), I would have a thread listed for every phone number or email address they would’ve sent it from. So some of my contacts have multiple threads in my messages app and so there are different conversations in each thread and of course different images, videos and voicenotes as well. Which is how I like it and how it’s been for all these years. I can go in each message thread for that contact, press info and view the media we’ve sent to each other.
Fast forward to me updating to iOS 13 today. Here’s the issues: messages has MERGED all the threads from the contact into one thread and when I press the info button at the top there is no media there at all. If I want to try and find the media I’d have to scroll through month and months of messages with that person until I see the media. That makes no sense at all. Also for my contacts with only phone number, when I press the info button at the top there’s only one or 2 photos or videos there when there should be hundreds because I would’ve been talking to that person for a long time. Also in my group chats, when I press info to view all the media we’ve sent in the chat, there’s nothing. There should be hundreds.
This is VERY upsetting. I don’t remember Apple advertising the merging of message threads or the deletion of media in chats when you press info for this iOS 13 update. Had they done so I would NOT have updated. When I called Apple support they’re saying it shouldn’t happen and my case has to be “escalated” as they always say.
Does anyone know what happened with this iOS 13 update? Was this a known issue? Any solutions? Is there a merging switch that can be toggled off? Some help would be GREATLY appreciated. I don’t want to have to revert to iOS 12.4.1 because my backup alone is 150GB and I don’t want to miss out on the iOS 13 features.
PS: my iPad is connected to my messages app and so because I didn’t update it to iOS 13, everything is as it should be (multiple threads for a contact with all the media in each thread)
