iOS and iCloud (Drive) syncing problem!

[cruiseqe2]

Hi

I have updated my iPad and iPhone to iOS 8.
I am trying to share (via the iCloud Drive) my documents in Numbers and Pages.
Under Settings -> Mail, Contacts, Calendars -> iCloud on both devices, I have iCloud Drive set to 'On', and within that option, iCloud Drive is set to 'On' as well as Numbers and Pages.
Now, under Settings -> Pages, I have Use iCloud set to 'On'. I can go into Pages, and everything works as it should.
Now, under Settings -> Numbers, I have Use iCloud set to 'On'. If I then go into Numbers, I see no documents. When I return to Settings -> Numbers, the Use iCloud switch has AUTOMATICALLY been set to 'Off'.
This only happens on my iPhone 5s.
On my iPad, everthing works as it should. In Numbers, I can see all of my documents.
If I sign onto my iCloud account on my Mavericks Mac Book Pro, I can see all of my Pages and Numbers documents.
I have contacted Apple about this, and they cannot understand it.
I have scoured the Internet about this problem, and I seem to be unique.
I have (under Apple's suggestion) tried resetting the phone. This did in fact clear out my iCloud Drive documents, but I managed to get them back!
When my phone was empty, they told me to re-download Numbers from the App Store. When I did this - everything worked as it should.
When I restored from my iPhone backup, it went wrong again.

I can't understand how - it all works for my iPad but not for the iPhone.
I can't understand how - it all works for Pages but not for Numbers.

Can anybody shed some light on this.

Thanking you in advance

Mark in London.

 

[borostef]

Hi

I have updated my iPad and iPhone to iOS 8.
I am trying to share (via the iCloud Drive) my documents in Numbers and Pages.
Under Settings -> Mail, Contacts, Calendars -> iCloud on both devices, I have iCloud Drive set to 'On', and within that option, iCloud Drive is set to 'On' as well as Numbers and Pages.
Now, under Settings -> Pages, I have Use iCloud set to 'On'. I can go into Pages, and everything works as it should.
Now, under Settings -> Numbers, I have Use iCloud set to 'On'. If I then go into Numbers, I see no documents. When I return to Settings -> Numbers, the Use iCloud switch has AUTOMATICALLY been set to 'Off'.
This only happens on my iPhone 5s.
On my iPad, everthing works as it should. In Numbers, I can see all of my documents.
If I sign onto my iCloud account on my Mavericks Mac Book Pro, I can see all of my Pages and Numbers documents.
I have contacted Apple about this, and they cannot understand it.
I have scoured the Internet about this problem, and I seem to be unique.
I have (under Apple's suggestion) tried resetting the phone. This did in fact clear out my iCloud Drive documents, but I managed to get them back!
When my phone was empty, they told me to re-download Numbers from the App Store. When I did this - everything worked as it should.
When I restored from my iPhone backup, it went wrong again.

I can't understand how - it all works for my iPad but not for the iPhone.
I can't understand how - it all works for Pages but not for Numbers.

Can anybody shed some light on this.

Thanking you in advance

Mark in London.

You are not the only one... I have the same problem, well almost the same... Everything works with Numbers but it doesn't work with Pages.
I have an iPhone 5 - everything works, iPad 4 - everything works, iPad 2 - Numbers and keynote work, but in Pages I can't see any iCloud documents... If I go into settings-Pages-use iCloud and set it to "On", the moment I open the Pages app it goes back to "Off"... I have restored the iPad, deleted Pages and then installed it again... Nothing helps...

 

[cruiseqe2]

Hi borostef

That sounds just like my problem. It only happens on one device and in one of the iWorks programs.

I have tried all the things you have tried - even losing all (Numbers & Word) my documents that were in the iCloud in the process. I did manage to retrieve them - no thanks to Apple!

I have a senior Apple support technician based in Athens looking at this for me, but with no result.

Are Apple looking at your case?

Mark in London.

 

[borostef]

Hi,

I have called Apple support and they only suggested I do all the things I already did... Restore, reinstall, etc... After I told them that I already did all that they said that they don't know what the problem is...
If you find any solution to this problem please let me know, it is really annoying... I will do the same if I manage to figure it out...

 

[lenumina]

voicemail also screwed up

Got iPhone 6 plus. During restore from iCloud I got about 20 saved voicemails out of at least 100 from my iphone 5. Did complete reset and tried again - got LESS old voicemails. Tried it again - got only 2.

iCloud is a JOKE. Keeping only 1 backup is insane. My iPhone 5 backsup in a few seconds (assume its an incremental backup) but it simply does not work correctly. I have a 200 GB account, so there's no space problem.

Apple made applesauce of my data. Tried to fix the problem with ATT, hoping I could get my voicemails back from them somehow. All idiots there.

Bottom line, worst apple experience since i started with iPhone 4 years ago.

SOMEBODY NEEDS TO DO A CLASS ACTION LAWSUIT AGAINST APPLE, ITS THE ONLY THING THAT WILL STOP THIS KIND OF INCOMPETENCE. I BET THEY HAVE BILLIONS WE COULD TAP - AND ALL BUY SAMSUNGS WIH THE REIMBURSEMENT (2 EACH).

/Len

IN MY 40 YEARS IN THE INDUSTRY, I HAVE NEVER SEEN SUCH AN UNTESTED, DEFECTIVE, PRODUCT AND SOFTWARE STRATEGY. I MAY RETURN THE IPHONE 6 TODAY. I HAD HIGH HOPES FOR SYNCING WITH iPad and Mac. Perhaps they need a few more years to make it right.

By then, Samsung will have developed industry standards allowing public integration and Apple will be toasted.

/Len

 

[borostef]

I do agree that all this "We are upgrading the sevice to iCloud drive, but don't use it yet if you don't run yosemite on your Mac..." is a complete mess... Why release a service that enables syncing between iOS devices and Macs when you haven't released a Mac operating system that supports it...

 

[lenumina]

Thanks for the reply

Now that I know Apple conned me out of my $$ for an account in iCloud that doesn't do what they said it would, I'm more confident than ever there will be a class action lawsuit against them. The low hanging fruit is simply to large.

Too bad though, because I really started to like Apple. The fact that its Unix based and I love Linux started to wear me down in my bias against Apple. When I finally got a Mac, I started to really fall for it, and their support has been a great help for my wife and lowered the burden on me.

You just can't build your strategy, and sell it, have large pieces which don't work at all. That's a big issue, especially when you consider Apple could hire almost everyone on the planet if they wanted to.

I think they need a major strategy change tough. It's fine to have their current offerings, but I think they need a geek entry portal for people who make their own systems or require much larger computing resources.

Either way I hope to be developing for iOS soon.

/Len