iPad iPad 7th generation restarts every 3 minutes

[pinklady81]

I was wondering if there are other people having the same problem as me with their iPads. My iPad literally restarts/reboots every 3 minutes. I have had to iPad for about 4 months now without any issues until yesterday. It just started rebooting randomly so I managed to update the software but had zero luck. I was on the phone today with apple support for almost 3 hours today and we tried everything but again had zero luck. They want me to send the iPad for repair but I feel this is unacceptable! This is a new iPad and I bought it brand new...I didn't buy a refurbished product. We have reset to factory settings and have updated via iTunes from my computer with little luck. I also noticed it will shut off right away if its connected and I unplug it. I would love to hear if others are having or have had the same issue.
thanks

 

[960design]

Have seen the same issue, but it is not common ( in my limited experience - two or three times out of 10,000ish iPads ).
Best choice is Warranty Repair. Apple overnights the box, you may even have a replacement before the end of the week.

If you are interested: you can download AppleConfigurator and check the console. It will hint at what is causing the reboot.

 

[Richard8655]

Having completely refreshed the software with the same results, l'm guessing hardware fault. No alternative really other than sending it in.

 

[AutomaticApple]

If you are interested: you can download AppleConfigurator and check the console. It will hint at what is causing the reboot.

Do you have the link to it?

 

[sparksd]

Do you have the link to it?

It's Mac only, no Windows -

Apple Configurator - Official Apple Support

Access resources, contact options and learn about mass configuration and iOS deployment options for your institution's devices with Apple Configurator.

support.apple.com

You can use it to look at logs, etc -

How to View Your iPhone's Debug Log/Console

How to view the iPhone console/debug log, even on Windows where Apple Configurator 2 is not supported.

deciphertools.com

How to obtain iOS device logs using Apple Configurator 2

Using a Mac Device running Apple Configurator 2 First, install Apple Configurator 2 from App Store and launch the application. Connect your iOS device to the mac through USB. On the device screen, ...

help.mobileguardian.com